Monogoto- Technical Customer Success Engineer (IoT-French speaker)| Remote | US

Team8 • Remote, OR

38d • Remote

About The Position

Monogoto’s IoT cellular cloud network enables innovation and flexibility for services that drive a more connected world. Our rapidly expanding 5G IoT connectivity service provides seamless, accessible and cost-effective device connectivity that scales developers’ requirements. Today Monogoto connects millions of devices in over 160 countries and 500 networks across multiple verticals such as from point of sale, manufacturing, healthcare, fleet management, micromobility, retail and so much more.

Requirements

• Technician degree
• Fluent English, excellent customer-facing and communication skills (verbal and written)
• Fluent French (Professional verbal and written) - Mandatory
• Ability to manage time efficiently and work with minimal supervision
• Create short videos to explain troubleshooting steps
• Good Microsoft excel skills
• Ability to work efficiently and meet deadlines
• Good communication and problem-solving skills
• Creating/using API or scripts - Mandatory

Nice To Haves

• Experience with Zendesk - advantage
• Experience with Kibana - advantage
• Have experience using helpdesk software - advantage
• Have experience in IoT or telecommunications industries - advantage
• Have experience in creating user guides or tutorial videos - advantage
• Understanding of cellular network technology and SIM card functionality
• Can troubleshoot networking basics (TCP/IP, DNS, VPN)
• Love customer interaction and can explain technical concepts clearly

Responsibilities

• Onboard and support customers in deploying IoT devices, ensuring smooth network connectivity.
• Troubleshoot IoT connectivity issues (e.g., TCP/IP, DNS, VPN, NAT) and perform packet analysis using tools like Wireshark.
• Train customers on Monogoto’s backend and API usage to maximize their use of the platform.
• Configure network preferences and enable features such as reverse access for IoT devices using the Monogoto admin portal.
• Provide regular account reviews, monitor network health metrics, and proactively resolve issues.
• Collaborate with internal teams to resolve escalated problems and ensure customer satisfaction.
• Contribute to Monogoto technical documentation and develop internal tools to better serve our customers.
• Support French-speaking customers 30% of the time.
• Own selective CSM backoffice projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree