Technical Customer Service Support Technical Customer Service Support
Foundever®•Morristown, TN
•Onsite
About The Position
Foundever is hiring Technical Customer Service Associates! We invest in our people by providing paid training along with growth and development opportunities. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications.
Requirements
- Ability to multitask in and navigate between screens efficiently while assisting customers
- Comfortable in a fast-paced environment
- Must be 18+ years of age
- High school diploma (or GED equivalent)
- Must pass a criminal background
Responsibilities
- Handle inbound customer service calls
- Drive customer satisfaction through voice, chat and email communication
- Navigate multiple systems and tools
- Recommend product solutions for unique customer needs
Benefits
- medical
- dental
- life
- vision insurance
- 401k retirement plan with company match
- Employee discounts
- Referral bonuses
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
