Technical Customer Service Specialist
About The Position
Welcome to Balluff Inc.! Balluff is a global leader in sensor technology and industrial automation. Our mission is to drive smart manufacturing forward while creating a workplace where innovation and people thrive. Join a team that values precision, quality, and continuous improvement. Position Summary The Technical Customer Support Specialist provides pre-sales technical support to Customers, Distributors, and Balluff Sales and Marketing personnel. This role is ideal for someone who enjoys solving real-world automation challenges, supporting a wide variety of industries, and growing into deeper product or application-level expertise.
Requirements
- Two-year technical degree or coursework towards a two- or four-year technical degree.
- 0–2 years of experience in technical support, automation, industrial technology, or a similar technical environment (internships or co-op experience acceptable)
- Strong understanding of mechanical and electrical concepts; industrial control systems experience is a plus.
- Customer service and data entry experience preferred.
- Ability to thrive in a dynamic, rapidly changing environment.
- Strong prioritization, time management, and multitasking skills.
- Demonstrated ability to use databases, catalogs, datasheets, and technical documentation accurately.
- Excellent presentation, communication, and conflict resolution skills.
- Initiative, teamwork, and commitment to customer success.
- Strong analytical, troubleshooting, and hands-on problem-solving skills.
- Proficient with Microsoft Office tools.
Responsibilities
- Provide daily technical support via phone, email, and MSTeams.
- Work efficiently within the C4C Ticket system to manage cases and customer communications.
- Deliver data sheets, user manuals, and competitive crossovers to Balluff products.
- Generate product BOMs and collaborate with Sales Operations to produce sales quotations.
- Communicate with Sales and Marketing regarding customer activity, opportunities, and potential issues.
- Utilize tools and systems to maximize productivity and customer satisfaction (Cross Reference Database, PIA, C4C, Application Reports, Technical Application Notes, Trip Reports, etc.).
- Assist with product evaluation and application testing under guidance from senior staff.
- Support the Service team with documenting customer complaints as needed.
- Suggest technical solutions and escalate issues when higher-level expertise is required.
Benefits
- Competitive pay
- Health, dental, vision, and life insurance
- 401(k) with company match
- Paid time off and holidays
- Opportunities for training, development, and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
