Technical Customer Service Representative I

ChampionX • Houston, TX

7d • Onsite

About The Position

We are looking for a Technical Customer Service Representative I located in Houston, TX. This is your opportunity to join a global technology company, driving energy innovation for a balanced planet. The ability to make an impact and shape your career with a company that is passionate about growth. The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Thrive in a company that values sustainability, drives a safety-focused culture and empowers its employees through continuous improvement. The chance to Improve Lives in our community with regular outreach and volunteerism opportunities. The chance to join a learning and problem-solving culture. Comprehensive benefits package that includes medical, dental, vision, 401(k) with company matching and more!

Requirements

• Bachelor’s degree in Mechanical, Industrial or Chemical Engineering; or equivalent technical sales and customer service experience (4 years of CSR or TSR experience)
• 2 years of technical sales experience with similar control valve products
• Proficient experience in sales and ERP system software
• Proficient in MS Windows, Word, Excel, and PowerPoint
• 1 year experience in control valve sizing program
• Strong technical solution and development skills
• Must be able to apply ideas in the technical field to practical business problems
• Strong oral and written communications skills
• Must be able to communicate technical concepts and designs clearly
• Experience in negotiations and the ability to establish mutually beneficial commitments and expectations with customers
• Knowledge and the ability to adhere to export control regulations
• 2 years of experience in project management and customer presentations
• Excellent interpersonal skills
• Is open to change and new information
• Show respect, understanding, and concern for others
• Demonstrate a personable, positive, and enthusiastic attitude
• Must have a professional and positive attitude as well as a passion for continuous improvement

Nice To Haves

• Proficient in Oracle sales platform
• Advanced in MS Windows, Word, Excel, and PowerPoint
• Experience in quoting software and tools
• Advanced experience in control valve sizing program

Responsibilities

• Identify and quote the appropriate technical solution to meet the customer requirements
• Enable growth by providing the Outside Sales team with quotations, technical answers/solutions, and order management support
• Liaison with sales, engineering, manufacturing, and external representatives to optimize business.
• Support all customer service functions and assist as needed
• Generate new business and ensure growth of existing accounts
• Provide technical training to clients and employees
• Communicate customer feedback for customer experience information and future product development
• Manage internal and external resources to ensure sales quotes are accurate and on time
• Participate in Lean events with active involvement in CI initiatives
• Report unsafe acts or conditions to supervision immediately as noticed

Benefits

• medical
• dental
• vision
• 401(k) with company matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level