Technical Customer Service Engineer (5426)

Ahlstrom-Munksjö • Rhinelander, WI

55d

About The Position

You have a choice of where you want to work! We invite you along on our journey to Purify and Protect, with Every Fiber, for a Sustainable World. We aim to attract, retain, and energize passionate people, like you, by investing in your professional development and providing opportunities for personal growth. Do your values align with ours? Accountability, Growth mindset, One team, Care and a fair and inclusive work environment for everyone, everywhere! We strive to meet the highest standards of corporate citizenship by protecting the health and safety of our team, safeguarding the environment, and creating a long-lasting, positive impact on the communities where we do business. Are you with us?!? The Technical Customer Service Engineer is an integral part of the paper mill business team and is responsible for overall customer quality improvements and quality issue resolution. The Technical Customer Service Engineer will work closely with customers, Manufacturing, Product Development, and Sales & Marketing to improve our products and maximize value to our customers.

Requirements

• Bachelors Degree Preferred
• Applicants must be currently authorized to work in the United States on a full-time basis
• Minimum of 3 years' experience in paper or related industry experience, with papermaking and process management skills preferred; previous customer technical service experience (or similar) a plus
• Proficient in Microsoft Office software and willing and able to learn new systems (Lean Six Sigma, structured problem solving, Statistical Process Control, JD Edwards, etc.)
• Excellent interpersonal skills, particularly with customer interaction
• Able to travel 25% to 50% of time

Nice To Haves

• Knowledge of PI Historian and Proficy database a plus
• previous customer technical service experience (or similar) a plus
• papermaking and process management skills preferred

Responsibilities

• Must follow Ahlstrom's manufacturing and hygiene processes, procedures and policies, as applicable to the position's areas of responsibility, in order to meet and maintain the safety, quality, and regulatory compliance requirements for each grade of paper.
• Lead quality improvements and implement permanent solutions.
• Create and periodically review specifications for customers to ensure that our products meet the customer fitness for use applications and are aligned with manufacturing capabilities.
• Conduct regular visits to key customers and product enhancement follow-up visits.
• Resolve and reduce customer claims.
• Develop understanding of our manufacturing processes and customer's capabilities to create value.
• Assist manufacturing in reducing process and product variability.
• Champion development projects for the commercial group while actively identifying areas of opportunity and potential solutions.
• In order to participate in trials, must have work hours flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Chemical Manufacturing