TECHNICAL SERVICE ENGINEER

IMA S.p.A.

2d

About The Position

Coordinating and supporting key customer service suppliers for outsourced repairs and services of capital equipment. Providing technical expertise on equipment and maintaining vendor relationships at a technical level. Acting as internal coordinator for CS programs and equipment rebuild/refurbishment activities. Assisting Strategic Account Managers (SAMs) with material selection, equipment knowledge, and service offerings. Managing CS projects in SAP, including material structures, parts processing, and creation of new materials. Coordinating expedited vendor services and materials for time-sensitive requests. Providing technical support to global Customer Service teams. Supporting Business Development with technical input as needed. Conducting or assisting with departmental audits. Monitoring and implementing new technologies and changes introduced by vendors/suppliers. Leading or supporting capital equipment upgrade projects. Coordinating logistics and production activities related to CS projects and upgrades. Handling warranty processing of parts and materials with vendors. Creating SAP structures and BOMs, and managing project reporting and material documentation. Performing engineering reviews on CS projects and upgrades. Promoting and adhering to SHEQ (Safety, Health, Environment, and Quality) requirements across all responsibilities.

Requirements

• Bachelor’s degree in engineering or equivalent technical experience.
• Excellent organizational skills and ability to manage workload and that of the Service Engineering team.
• Strong self-direction, efficiency, and communication skills.
• Ability to prepare accurate, detailed quotes for capital equipment.
• Availability to travel nationally and internationally (up to 15%).
• Willingness to work overtime when needed.

Nice To Haves

• Knowledge of freeze dryer upgrades.
• Organized approach to work and proactive attitude.
• Knowledge of refrigeration systems.
• Knowledge of hydraulics and vacuum systems.
• Understanding of electrical systems, electrical distribution, automation, and controls.

Responsibilities

• Coordinating and supporting key customer service suppliers for outsourced repairs and services of capital equipment.
• Providing technical expertise on equipment and maintaining vendor relationships at a technical level.
• Acting as internal coordinator for CS programs and equipment rebuild/refurbishment activities.
• Assisting Strategic Account Managers (SAMs) with material selection, equipment knowledge, and service offerings.
• Managing CS projects in SAP, including material structures, parts processing, and creation of new materials.
• Coordinating expedited vendor services and materials for time-sensitive requests.
• Providing technical support to global Customer Service teams.
• Supporting Business Development with technical input as needed.
• Conducting or assisting with departmental audits.
• Monitoring and implementing new technologies and changes introduced by vendors/suppliers.
• Leading or supporting capital equipment upgrade projects.
• Coordinating logistics and production activities related to CS projects and upgrades.
• Handling warranty processing of parts and materials with vendors.
• Creating SAP structures and BOMs, and managing project reporting and material documentation.
• Performing engineering reviews on CS projects and upgrades.
• Promoting and adhering to SHEQ (Safety, Health, Environment, and Quality) requirements across all responsibilities.

Benefits

• GLOBAL ENVIRONMENT: A dynamic and innovation-driven workplace, part of a multinational and multicultural group.
• DIVERSITY & INCLUSION CULTURE: Promoted through the Corporate Code of Ethics and dedicated programs.
• CONTINUOUS LEARNING: We view learning as a strategic lever for growth and motivation. We support internal training and external development initiatives.
• WELLBEING: We provide comprehensive medical, dental, vision, and disability insurance and a 401(k)-retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level