Technical Customer Service - Bi-lingual Spanish speaking (Punching Division)
About The Position
Join our Punching Division, where we lead the industry in service, quality, and innovation. As a Technical Customer Service Specialist, you will be the primary point of contact for our customers, handling all aspects of service and support. Responsibilities include answering telephones and e-mails, processing quotes and orders per customer requirements, identifying and recommending tooling solutions for customer applications, problem solving for the customer, tracking orders, and following up with internal and external customers. This role also involves collaborating with teams across divisions, to deliver seamless solutions and outstanding customer support.
Requirements
- Bilingual in Spanish/English.
- Strong mechanical ability.
- Customer service work experience.
- Strong interpersonal communications skills.
- Ability to communicate clearly, effectively, and professionally with customers and co-workers.
- Ability to proficiently speak, read, and write in Spanish.
- Ability to communicate technical product and manufacturing related information.
- Strong computer skills and proficiency in Microsoft Office products including Word, Excel, and Outlook.
Nice To Haves
- College degree in Business, Communications, Engineering, or related
- Technical sales and manufacturing work experience.
- Technical mathematics knowledge to calculate dimensions and clearances.
- SAP experience.
Responsibilities
- Understand and communicate complex and technical tooling solutions for our customers.
- Answer phones and e-mails to take orders and process quotes utilizing the SAP ERP system.
- Communicate with customers via phone, email, or face to face with all aspects of their account and orders.
- Assist customers with questions and problems to be able to provide them with the best tooling solutions.
- Review customer applications and prints to determine the correct tooling solution that best serves the customer.
- Collaborate and support co-workers, outside sales agents, designers, and outside distributors.
- Additional duties as assigned by supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
