Bi-lingual Escrow Assistant (English/Spanish)

Old Republic Title•Phoenix, AZ

2d•Onsite

About The Position

As an Escrow Assistant, you’ll play a vital role in supporting real estate transactions. You’ll work closely with escrow officers, lenders, attorneys, and clients to ensure smooth, accurate, and timely closings — helping to uphold ORT’s commitment to quality and reliability. This is an in-person opportunity based out of our Phoenix, AZ office location. Must be Bi-Lingual for this role

Requirements

Escrow experience preferred
Strong attention to detail, organization, and accuracy under deadlines.
Excellent written and verbal communication skills, including active listening and professionalism.
Ability to multitask effectively while maintaining composure and quality.
Proficiency in Microsoft Office Suite and Outlook.
Intermediate understanding of accounting principles (debits and credits).
Notary commission preferred (or willingness to obtain).
A positive, team-oriented mindset with a commitment to excellence and customer satisfaction.

Responsibilities

Provide professional, proactive support to escrow officers throughout all phases of the transaction.
Communicate clearly and respectfully with clients, business partners, and internal teams via phone, email, and in person.
Thoroughly document all conversations and actions to ensure accuracy, transparency, and accountability.
Maintain confidentiality and deliver a consistently high level of customer service.
Manage multiple tasks, prioritize deadlines, and stay organized in a fast-paced environment.
Accurately prepare, review, and process escrow and closing documents.
Demonstrate intermediate knowledge of title insurance policies, endorsements, and escrow procedures.
Apply sound judgment, initiative, and strong problem-solving skills to ensure smooth closings.
Stay up to date with company policies, regulations, and industry standards.
Support company goals and technology initiatives; adapt to new tools and systems with ease.
Continue professional escrow education through company-provided training and resources.

Benefits

Comprehensive medical, prescriptions, dental and vision plans
401(k) plan with a discretionary company match
Shareholder Purchase and Reinvestment Plan
Basic life and accidental death and dismemberment insurance premium paid by the company
Voluntary supplemental life insurance for employees, spouses and dependent children
Fertility and Family Building Benefits
Paid Disability benefits
Paid time off programs
11 Company paid holidays per year
Flexible spending account
Health savings account (available to High Deductible Health Plan participants only)
Employee Assistance Program
Educational Assistance Program
Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
Transportation benefit plan for mass transit, parking and vanpool, in several markets