Technical Customer Care and Sales Associate

Westfield Egg Farm • East Cocalico Township, PA

14d • Hybrid

About The Position

The primary responsibility of the Technical Customer Care and Sales Associate is to serve as the primary point of contact for customer calls, providing patient, knowledgeable support to help customers diagnose and repair equipment. This position also carries a strong sales function, responsible for identifying customer needs, preparing and providing sales quotes, entering parts orders, and building customer relationships that drive parts and product sales, including through periodic travel to represent the company at trade shows.

Requirements

• 1–3 years of customer service, technical support, or related equipment/mechanical experience preferred.
• Basic mechanical aptitude and ability to diagnose equipment issues remotely.
• Strong phone and video communication skills, with the ability to explain technical concepts clearly.
• Experience with or willingness to learn the Business Central order entry system.
• Strong work ethic and ability to work as part of a team.
• Complete support of and willing adherence to Westfield Egg Farm’s mission, vision, and core values. Applicant must hold these standards as his/her own.
• Strict confidentiality in performing duties.
• Be honest and trustworthy
• Be respectful
• Demonstrate cultural awareness and sensitivity across a variety of cultures
• Be flexible
• Demonstrate sound work ethics
• Team player
• Servant leader attitude

Responsibilities

• Serve as the primary point of contact for incoming customer calls regarding equipment issues and repairs.
• Guide customers through troubleshooting and repair steps over the phone using effective diagnostic questions.
• Conduct video calls with customers to visually diagnose equipment problems.
• Enter parts orders accurately into the Business Central system.
• Travel to customer sites as needed to help diagnose and repair units on site.
• Identify opportunities to recommend parts, products, or services that meet customer needs.
• Prepare and provide sales quotes to customers.
• Travel periodically to represent the company at trade shows.
• Perform other duties as assigned by your Supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed