Technical Curriculum Development Lead

Salesforce•Indianapolis, IN

About The Position

Salesforce is seeking an experienced individual passionate about customer enablement and skilled in simplifying complex topics. This role involves mastering new technologies, leading content development, and driving impact through high-quality learning experiences. It's ideal for someone with a strong background in content development or deep subject matter expertise (e.g., from consulting, support, or admin roles) who is ready for increased project ownership and setting content quality standards. The position is designed for an individual contributor.

Requirements

One of the following: 6+ years of experience in a role requiring deep product knowledge (e.g., Technical Consultant, Solutions Engineer, Customer Success Manager, Support Engineer, Product Support, Salesforce Administrator) with a demonstrated track record of teaching, training, or enabling others.
OR 6+ years of experience in curriculum development, instructional design, or technical content creation.
Demonstrated ability to lead content development projects, managing scope, timelines, and cross-functional stakeholders.
A passion for technology and a talent for explaining complex concepts in a clear, accessible manner.
Bachelor's degree or equivalent practical experience.
Excellence in written and verbal communication.
Strong organizational and project management skills, with the ability to manage multiple priorities and deliverables.
Ability to thrive in a rapidly changing, fast-paced environment.
Experience using AI tools to enhance work processes and content development workflows.

Nice To Haves

Direct experience with Salesforce products and technologies.
Experience with AI-assisted content development tools and workflows (e.g., using generative AI for content drafting, research, or localization).
Experience creating and leading educational content (e.g., writing knowledge base articles, recording short tutorials, leading training sessions, presenting at user groups or conferences).
Solid understanding of adult learning principles and instructional design methodologies.
Background in technical writing or software documentation.
Knowledge of Agile methodologies.
Experience with learning management systems and content development tools.

Responsibilities

Lead the development of multi-modal learning content projects, including presentations, guides, hands-on training, assessments, event content, and video-based training — from scoping through delivery.
Develop and maintain deep subject matter expertise on Salesforce products.
Translate complex product concepts into simple, accessible, and effective learning content for our customers.
Drive collaboration with content strategists, product managers, subject matter experts, and stakeholders to ensure technical accuracy, relevance, and strategic alignment.
Lead content maintenance efforts and ensure timely updates in response to product releases.
Define, uphold, and advance quality standards for all learning deliverables, serving as a quality bar-raiser for the team.
Stay current with our product, audience, and business drivers to ensure content is always relevant and impactful.
Actively leverage AI tools to optimize content development workflows, enhance content quality, and drive efficiency — and help establish best practices for AI-assisted content development across the team.