Bilingual (Spanish / English) Technical CSR

Global Payments Inc. • Jeffersonville, IN

3d • Onsite

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Ready to take your career global? Make your mark with one of the biggest names in payments. At Global Payments, you help businesses grow by transforming how they accept and manage payments. As a Technical CSR on the Genius® team, you bring technical support solutions directly to business owners and create a real, measurable impact on their day-to-day operations.

Requirements

• Fluent in both English and Spanish
• High School Diploma or Equivalent
• Typically, 2 years' experience working within high volume technical support environment.
• Previous customer service experience
• Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice.
• Has little or no role in the decision-making.
• Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments.
• Works under close supervision.
• Basic computer skills
• Ability to develop basic payments industry knowledge
• Basic ability to research issues and resolve customer inquiries

Responsibilities

• Resolve client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes.
• Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.
• Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.

Benefits

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance program to support your wellbeing
• Recognition through a global platform that celebrates your achievements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED