Technical Coordinator

Hilton Grand Vacations•Orlando, FL

18h

About The Position

As the Technology Coordinator, you will bridge the gap between IT infrastructure and departmental needs. Your role involves managing day-to-day hardware/software support, assisting team members with technology tools, and facilitating technology projects. You will be responsible for driving operational efficiency and serving as the primary liaison between end-users and central IT services.

Requirements

Excellent written and verbal communication
1–3 years HGV Virtual support position
Proficiency in Window and productivity suites (Office 365)
Strong problem-solving, customer service orientation, and clear communication abilities
Excellent communication skills
Strong sense of integrity
Customer centered focus
High work ethic standard
Positive demeanor
Ability to embrace change

Nice To Haves

At least a 2-year college (associate) degree preferred

Responsibilities

New hire coordination of IT requisitions and onboarding
Facilitate the production of sales volume with personal closing skills
Lead by example
Provides front-line troubleshooting for computers, software, peripherals, and audio/visual equipment
Liaison between IT and training/business for new technology rollouts and enhancements/upgrades
Primary point for UAT for system enhancements and upgrades
Partners with individual departments for staff training, develop user guides, and maintain documentation for procedures
Provides analysis for budgeting for technology purchases and enforces security policies
Will assist Front Desk for tour launch/coordination during high volume times
Other job duties as assigned by management which the team member is capable of performing
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
Completes all required Company training/compliance courses as assigned
Adheres to Company standards and maintains compliance with all policies and procedures