Technical Control Facility QA/QC

TekSynap•Arlington, VA

8d•Onsite

About The Position

We are seeking a Technical Control Facility QA/QC to join our team supporting DISA JSP ETM in Arlington, VA. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Requirements

3-5 years of relevant experience
CompTIA Security+ CE
CCNA or CCNA Collaboration
Must possess Top Secret/SCI clearance
U.S. Citizen

Responsibilities

Provide circuit restoration, fault isolation, and status reporting services in accordance with DISAC policies and procedures.
Conduct circuit engineering, system engineering, Quality Control (QC), testing, trend analysis, and performance monitoring.
Ensure compliance with DISA regulations and local JSP policies.
Prepare and review all work products for technical and grammatical correctness.
Update and maintain Documentation Style Guides and templates.
Receive, log, track, and resolve trouble tickets from various sources.
Implement and enforce quality control measures in accordance with DISAC and local JSP policies to ensure adherence to operational procedures and standards.
Conduct regular audits and inspections of circuit engineering, system engineering, and maintenance activities to verify compliance with established protocols and specifications.
Develop and maintain a robust QC testing program to evaluate equipment performance, identify faults, and ensure optimal functionality of telecommunications networks.
Analyze trend data and performance metrics to identify areas for improvement and implement corrective actions as necessary.
Collaborate with stakeholders to address customer feedback and resolve issues related to service quality or performance.
Monitor and track circuit restoration and fault isolation activities to ensure timely response and resolution of service disruptions.
Review documentation, reports, and incident logs to verify accuracy, completeness, and alignment with regulatory requirements.
Provide training and guidance to personnel on QC procedures, standards, and best practices to promote a culture of quality excellence within the technical control facility.
Maintain documentation of QC processes, findings, and corrective actions taken for internal records and compliance purposes.
Serve as a point of contact for QC-related inquiries, audits, or assessments conducted by regulatory agencies or external stakeholders.
Experience with BICSI installation regulations and standards.