Technical Consultant

Aderant

About The Position

The Associate Technical Consultant provides implementation, consulting, and technical expertise to clients during the deployment and integration of software solutions. The role works closely with clients to understand business needs, configure solutions, and support successful project delivery. It collaborates with internal teams and stakeholders to promote customer satisfaction, adoption, and project success. The position operates under moderate supervision and is expected to deliver target-driven results while maintaining a high-quality, professional, service-oriented image.

Requirements

Bachelor’s degree in Computer Science, Finance, or a related field.
1–2 years of experience with impact analysis, requirements gathering, and user acceptance testing.
Proficiency in Microsoft SQL and Microsoft SQL Server Management Studio or a similar tool.
Object-oriented programming or scripting experience.
Ability to create and modify queries to extract and update data using IsNull and Coalesce functions, variables, unions, and joins.
Excellent writing, editing, interpersonal, and communication skills.
Proficient PC skills for testing, troubleshooting, call logging, and product configuration.
Strong troubleshooting, problem-solving, and logic skills.
Must enjoy working with external clients and collaborating as part of a team to identify solutions and resolutions.
Professional appearance and presentation.

Nice To Haves

JavaScript and C# are preferred programming or scripting languages.
Experience with Salesforce or a comparable support ticketing system.

Responsibilities

Work with clients to define requirements, conduct needs analysis, determine project specifications, identify solutions, and implement recommendations.
Serve as the primary liaison between the company and clients, building rapport and relationships.
Maintain notes and communication channels about project progress with clients and internal resources.
Convey customer feedback to product development staff.
Maintain thorough knowledge of the company’s products used by customers.
Resolve clients’ questions or problems by phone or internet regarding system configurations and setup, product functionality, and bugs or enhancements.
Provide product and technical support, answering complex questions about functionality and product usage.
Provide technical support by programming updates to custom logic and updating system setup, mappings, or configurations according to specific requirements.
Keep customers informed about issue progress and status, including how and when issues are resolved.
Troubleshoot and resolve externally reported application issues, including follow-up, testing, and troubleshooting.
Refer issues appropriately to other departments and quality assurance areas.
Promote and maintain a high-quality, professional, service-oriented company image among users.