Technical Consultant

Press Ganey

1d•Hybrid

About The Position

The Consultant, Technical Delivery (TD) is responsible for the initial technical design, development services, and post-implementation consulting and administration, of solutions and programs on the Forsta platform. As a member of a program team working in a role of Technical and Development Lead, the Technical Consultant will provide detailed technical design and specification of solutions outlined in the Statement of Work (SOW). When necessary, will work with the Global Solutions Team and Product Management for solutions that require development of custom components. Post-implementation activities will require, though not limited to, on-going technical advice and support of accounts; building relationships with client business and technical users; conducting training sessions; management, consulting and administration of solutions for clients who have contracted with Forsta for deployment and administration services; and, at times, working with other third party offshore and onshore partners.

Requirements

BA/BS in Computer Science, Computer Information Systems or similar.
1 to 3 years of experience in a similar role.
Completed initial Forsta standard training.
Current and continuous training of the Forsta platform.
Working experience with JavaScript, HTML, CSS.

Nice To Haves

Forsta platform and /or other product and solutions knowledge a plus.
CAPM/PMP certifications a plus.

Responsibilities

Act as the technical point of contact with the customer and other Forsta team members.
Assess client technical requirements and provide viable solutions.
Adhere to the Forsta PMO and customer’s processes for project governance and delivery.
Ensuring scope is adhered to and informing project team of scope creep.
Follow the Forsta PMO defined Change Order process for in-progress work.
Work with clients to integrate Forsta technologies into their business applications.
Manage and conduct solutions QA.
Assists with client UAT.
Providing solutions administration and overall on-going project management services as required for the client solution (Post Implementation Consulting):
Build a relationship with client management and team members.
Working with team members, on multiple accounts, manage all aspects of the on-going post implementation solution services.
Manage change and resolve conflicts that can impact services and operation of the client solution.
Adhere to the processes in place for project delivery.
Provide Forsta platform training and knowledge transfer.