Enterprise - Technical Consultant - Confluence, AWS, FINOPS
About The Position
Erias Ventures is seeking a Technical Consultant for Cloud Solutions Outreach to serve as a Cultural Transformation Specialist. This is a pivotal role responsible for driving cloud adoption and transformation initiatives within the organization. This position requires a dynamic individual who can effectively engage with customers, partners, and internal stakeholders to improve the cloud onboarding experience and drive a cultural shift. The ideal candidate will have excellent communication skills, customer service skills, and a process-oriented mindset. The role involves identifying content customers need to understand cloud and developing resources to enable the cloud onboarding experience, creating surveys to assess customer experiences and identify gaps, understanding and addressing customer concerns with cloud transitions, assisting with cloud cultural transformation initiatives, facilitating cloud enablement discussions, assisting in the development of strategy for organizational cloud shift, interacting with commercial cloud providers, building and maintaining Confluence pages and SiteWorks websites, creating and updating training materials and user guides, conducting and/or facilitating workshops and training sessions, authoring newsletters, whitepapers, and articles, developing and implementing processes for cloud adoption and management, and gathering and analyzing metrics to measure effectiveness. A working understanding of cloud technologies (IaaS, PaaS, SaaS) and the ability to work in a fast-paced environment with changing priorities are also required.
Requirements
- A current Top-Secret/SCI with polygraph security clearance is required.
- Ten plus (10+) years of proven experience in change management and in implementing large cultural shifts
- Excellent verbal and written communication skills
- Ability to give clear and engaging presentations
- Process-oriented with strong organizational skills
- Experience with Confluence, SiteWorks or similar documentation tools
- Ability to gather and interpret metrics to drive decision-making
- Customer-centric approach with a commitment to meeting and exceeding customer expectations.
- Possess a working understanding of cloud technologies and offerings, including IaaS, PaaS, and SaaS models.
- Ability to work in a fast-paced environment with changing priorities
Nice To Haves
- Certifications in cloud technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect)
- Familiarity with FINOPS practices and tools
- Understanding of industry best practices in regards to Digital Transformation
- Change Management (Prosci)
Responsibilities
- Identify content customers need to understand cloud and develop resources to enable the cloud onboarding experience (from onboarding to provisioning)
- Create surveys to assess customer experiences and identify gaps, providing input to improve processes
- Understand concerns customers have with their cloud transitions, providing documented resources to address them
- Assist with cloud cultural transformation initiatives within the organization, driving adoption and best practices
- Facilitate cloud enablement discussions and sessions to educate stakeholders on the benefits and capabilities of cloud technologies and address concerns
- Assist in the development of strategy to support organizational wide cultural shift to cloud
- Interact with commercial cloud providers to ensure customers stay updated on the latest offerings and best practices
- Build and maintain Confluence pages and SiteWorks websites to document cloud processes, best practices, and FAQs
- Create and update training materials and user guides to keep the user-base informed and educated
- Conduct and/or facilitate workshops and training sessions and prepare related communications to enhance cloud literacy across the organization
- Author newsletters, whitepapers, and articles to facilitate cultural change
- Develop and implement processes to ensure smooth cloud adoption and ongoing management
- Gather and analyze metrics to measure the effectiveness of cloud onboarding and organizational concerns, and identify areas for improvement
Benefits
- Above Market Hourly Pay
- 11% Roth or Traditional 401k with Immediate Vesting and Deposit
- Spot Bonuses for Assisting with Business Development and Company Growth
- Professional Development Bonuses for Certificates and Degrees
- Company subsidized Medical Coverage
- 100% Company Paid Vision and Dental Coverage
- 100% Company Paid Long Term Disability , Short Term Disability , and Group Life Insurance
- Monthly Wellness Reimbursement
- Paid Time Off with Flexible Work Schedules and Birthday Off
- Amazon Prime Membership and Monthly Internet Reimbursement
- Technology and Productivity Allowance for Equipment and Supplies
- Morale Building and Company Events to Celebrate our Successes and Build our Community
- Onboarding and Annual Swag
- Company Paid Professional Development and Training
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What This Job Offers
Job Type
Full-time
Career Level
Senior
