Senior Technical Consultant

LinkedIn•New York, NY

5d•Hybrid

About The Position

This role will be based in New York, San Francisco, Sunnyvale, Omaha and Chicago, depending on where the employee resides. At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. The Technical Consultant is a key technical resource for our Customer Success Organization through the sales and implementation process. The Technical Consultant works closely with our Customer Success Managers, Onboarding Consultants and customers to provide technical assistance, and consulting to ensure smooth onboarding of customers on the LinkedIn Learning Solutions platform. The ideal candidate will be a natural relationship builder with great communication, organization, and technical skills. Relationships matter to us. We are looking for individuals who can add to the magic of our team while having a massive impact on our business. Let us know if you are a fit.

Requirements

5+ years of experience in a technical / implementation / Solutions consultant, Solution Architect, or similar customer-facing role
2+ years of experience with enterprise integrations (APIs, SSO, data systems).
2 + years of experience with scripting/querying or programming language and/or developer tools like but not limited to (SQL, JavaScript/JSON, Postman, Python)

Nice To Haves

BA/BS degree in Computer Science, Computer Engineering or a related technical field or equivalent practical experience
Experience integrating Applicant Tracking Systems (ATS), Learning Management Systems (LMS), or similar enterprise platforms.
Proven project management capabilities and stakeholder management
Proven experience working with senior executives and complex customers
Keen attention to detail and the ability to prioritize and manage multiple customer projects at once.
Knowledge and prior use of case management and collaboration tools like SFDC, Dynamics, Jira or Confluence.
Communication and presentation skills for both technical and business audiences

Responsibilities

Lead successful onboarding of customers on LinkedIn Talent Solutions (Hiring and Learning), supporting integration, authentication, and consulting efforts as needed.
Consult with our largest and most complex customers.
Build trusted, strategic relationships with senior executives at customer organizations
Develop and deliver presentations that explain our products to clients and prospects.
Delight the customers by providing prescriptive consulting on solutions and quickly resolve escalations when required.
Identify, evaluate, and communicate customer trends to leadership in a prompt manner.
Partner with Sales, and Customer Success Managers as the key technical resource to understand customer requirements and provide appropriate solutions.
Provide input to internal product teams on customer needs and industry trends for product enhancements
Work closely with the product and Engineering teams to stay current on product features and platform changes.
Conduct technical discovery sessions to translate business objectives into documented functional, integration, security, data, and operational requirements.
Project leads regarding any product issues, lead investigation of solutions, and communicate the solutions to the appropriate teams.