Technical Consultant - Patient Monitoring (Field: San Francisco, CA)

Philips•San Francisco, CA

1d•Onsite

About The Position

Launch your career as a Technical Consultant in our Hospital Patient Monitoring business, where you’ll build hands-on expertise installing and supporting advanced patient monitoring solutions, partner with diverse teams and customers, and play a direct role in delivering reliable, high-impact technology that improves patient care and outcomes.

Requirements

2.5+ years of professional working experience in IT services or related technical environments, preferably in a field or hospital-based healthcare environment.
Foundational understanding of IT systems, networking concepts, and technical troubleshooting.
Associate degree in computer science, biomedical, engineering, or related field of study, or equivalent combination of education and above listed experience.
Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
Must be able to travel for business. Approximately 75% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required.
Must be able to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements and comply with vendor credentialing.
Must be able to work flexible hours (based on business needs to include non-standard work hours, overtime, weekends, and on-call rotations).
Must be able to wear all required personal protective equipment.
Detail-oriented, collaborative problem solver with strong organization and communication skills, a disciplined approach to structured processes, and a growth mindset focused on continuous learning and delivering a positive customer experience.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Must reside in or within commuting distance to San Francisco, CA.

Nice To Haves

Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
Computer networking certification preferred (e.g. CompTIA Network+, Cisco Certified Network Associate (CCNA), or equivalent/higher level certification).
CCNA encouraged for career progression.
Bachelor’s degree preferred.

Responsibilities

Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows.
Ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches.
Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing.
Apply an understanding of customer environments and requirements to ensure systems are implemented effectively and optimized for long-term performance.
Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies.
Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues.
Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures.
Follow configuration management and version control practices to ensure consistency, knowledge sharing, and scalable support for future implementations.
Collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes.
Continuously build technical expertise and contribute to knowledge sharing and improvement initiatives that enhance service delivery and customer satisfaction.