Technical Consultant - Database Admin

Caselle•Provo, UT

2d•Remote

About The Position

The Technical Consultant - Database Admin supports the implementation, maintenance, and upgrading of Caselle software products. The role serves as a technical resource throughout implementation, helping customers and internal teams ensure software environments are installed, configured, secured, and ready for use. Work includes software installations, user and security setup, data transfers, upgrade assistance, technical troubleshooting, and implementation-environment management. The consultant coordinates with customer IT resources and internal Implementation, Support, Product, and Engineering teams to resolve technical issues and complete implementation activities accurately and on schedule. For new-logo implementations, the position also completes technical closeout work, including creating and retaining appropriate backups of customer data for company record-retention purposes. The work environment is generally a well-lit indoor office with moderate noise typical of a professional business setting. The role is remote-eligible, with a collaborative team based in Provo, Utah. Travel is not required, though remote employees may need to attend company events near headquarters one or two times per year. The schedule is standard Monday through Friday business hours, with occasional after-hours work to accommodate customer installations, upgrades, data transfers, or other technical activities.

Requirements

At least 2 years of experience in technically related support activities for customers and back-end systems.
Experience installing, configuring, maintaining, or supporting business software applications.
Experience with Windows Server and workstation operating systems.
Experience with software installation, system administration, application configuration, and troubleshooting.
Experience with databases, data transfers, backups, restores, or similar data-management activities.
Understanding of user administration, permissions, security groups, and application security concepts.
Ability to troubleshoot issues involving applications, databases, connectivity, permissions, and system configuration.
Knowledge of Windows-based software environments and general system administration concepts.
Strong technical troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Attention to detail and accuracy when working with customer data, software configurations, security, and backups.
Bachelor's degree in Computer Science, MIS, Information Systems, or a related field; alternatively, 3 or more years of direct work experience or an equivalent combination of education and experience.

Nice To Haves

Experience assisting with software upgrades or application version changes.
Experience implementing security and data-handling practices appropriate for enterprise or government software.
Advanced experience with Caselle applications or similar enterprise software applications.
Experience with database management, system administration, application security, data transfers, backups, and software upgrades.

Responsibilities

Install and configure Caselle software applications and supporting components for new and existing customers.
Coordinate installations with customer IT personnel, System Consultants, Project Managers, and other Implementation resources.
Verify customer environments meet applicable technical requirements before software installations or upgrades.
Configure and maintain software environments used throughout implementation.
Assist with workstation, server, application, database, and related configuration needed for Caselle software operation.
Troubleshoot installation, configuration, connectivity, permissions, and application-related issues.
Provide technical problem-solving support to customers and Implementation team members, escalating complex issues to internal technical, Product, Support, and Engineering resources when necessary.
Assist with creating and configuring customer users in Caselle applications and setting up access, application security, permissions, groups, authentication, and related settings.
Troubleshoot user access, permissions, authentication, and security issues, and assist with file management and system-level functionality in the Caselle ERP solution.
Perform or assist with secure customer data transfers for implementations, conversions, testing, and other project activities.
Coordinate data transfers and verify data is received, stored, and available in the appropriate location.
Assist with loading, moving, and restoring customer databases and implementation data; troubleshoot related technical issues.
Follow established security and data-handling procedures when receiving, transferring, storing, or accessing customer information.
Assist customers and internal teams with Caselle software upgrades, including environment reviews, preparation, software and database updates, application installations, and other upgrade activities.
Verify appropriate system and data backups before upgrades, and troubleshoot and document issues and resolutions during or after upgrades.
Complete technical closeout procedures for each new-logo implementation.
Create or obtain final backups of implemented customer data, verify backup files are complete and accessible, and store them in the designated company location according to file-naming, security, and retention procedures.
Document customer, implementation completion date, backup date, and retained-data location, and coordinate long-term retention or archival with applicable teams.
Collaborate with System Consultants, Project Managers, Support, Product, Engineering, and other technical resources to support customer implementations.
Act as a liaison between customer IT personnel and internal technical teams when coordination is needed.
Educate Implementation and Support staff on technical processes to improve issue resolution and customer experience.
Develop and maintain internal documentation for installations, user setup, data transfers, upgrades, backups, and other technical implementation processes.
Identify opportunities to improve, standardize, and document technical implementation procedures.
Maintain accurate records of technical work completed for customer projects.