Technical Consultant Casualty Claims- CGL

The Hanover Insurance Group•Worcester, MA

3d•$80,000 - $100,000•Hybrid

About The Position

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Claims team is seeking a Litigation Claims Consultant to handle a portfolio of General Liability (CGL) claims, including litigated matters involving moderate financial exposure and legal complexity. This is a full-time, exempt position that can be fully remote or hybrid flex. POSITION OVERVIEW: Make an Impact with our Complex Casualty Claims team where claims is more than managing losses, it's about solving complex problems, delivering confidence in uncertain situations, and protecting what matters most to our customers. This role is ideal for a casualty professional looking to expand their technical depth, increase decision-making authority, and build a path toward senior technical consultant. In this role, you will own claims end-to-end, partner with top-tier legal counsel, and play a critical role in driving claim strategy, financial outcomes, and customer experience.

Requirements

3–7+ years of casualty claims experience with an insurance carrier, with a strong emphasis on moderate severity General Liability (CGL) claims
Bachelor’s degree or equivalent experience
Demonstrated ability to investigate, evaluate, negotiate, and resolve moderately complex casualty claims independently
Knowledge of coverage interpretation, legal frameworks, and regulatory environments across jurisdictions
Proven ability to evaluate insurance policies, contracts, and indemnification agreements to determine risk transfer applicability and ensure accurate exposure assessment
Experience with litigated General Liability (CGL) claims, including partnering with defense counsel and managing claims through litigation a plus
Strong financial acumen, including reserving, expense management, and indemnity control
Excellent written and verbal communication skills, including the ability to explain complex issues to diverse audiences
Ability to make independent decisions and exercise authority levels on claims
Demonstrated Analytical Reasoning and Planning & Execution skills to effectively assess problems and deliver well-prioritized solutions.
Proven Customer Centricity and Persuasion & Influence to align stakeholders, build trust and gain alignment on outcomes.
Strong Digital Fluency and Professional Insurance Acumen to leverage technology and apply industry expertise to address complex challenges.
Active adjuster licenses or ability to obtain

Nice To Haves

industry designations (CPCU, AIC, SCLA) or JD are a plus

Responsibilities

Independently manage a portfolio of moderate exposure General Liability (CGL) claims, including litigated matters across multiple jurisdictions; premises liability, operations, and product liability claims
Conduct thorough investigations and perform timely coverage analysis, applying policy language to facts to inform strategy and communication with stakeholders
Interpret indemnity and hold harmless agreements, evaluate additional insured coverage, identify priority of coverage issues, and strategically leverage risk transfer strategies to mitigate exposure in multi-party, litigated CGL claims
Evaluate liability and damages, establish and maintain appropriate indemnity and expense reserves, and ensure accuracy throughout the claim lifecycle
Lead and execute litigation strategy by partnering with and directing defense counsel through all phases, including discovery, mediation, arbitration and trial
Negotiate and resolve moderate severity claims, leveraging technical expertise to achieve fair, timely and cost-effective outcomes
Identify and pursue risk transfer and subrogation opportunities to mitigate loss exposure and improve financial results
Collaborate with internal partners and external experts to support claim resolution, analyze trends and enhance overall claim outcomes
Maintain well-documented claim files and ensure compliance with internal protocols, regulatory requirements and applicable laws
Provide clear, timely communication to all relevant parties, including insureds, brokers, and business partners, throughout the claim process