Technical Consultant 2 (TS/SCI with Poly)
About The Position
Take the next steps to your professional success as Solerity is a recognized leader in providing Information Technology, Engineering Services, Program Management and Consulting Services to the U.S Federal Government and our Intel Community. We enable our clients to achieve their organizational initiatives through the application of high quality, innovative and cost-effective professional services, and solutions. Solerity needs your support to help us provide these solutions and continue our path as a recognized leader in providing resources for federal agencies and the Intel Community! As lead of the Mission Management team, candidate will lead a small team that supports customers who are integrating with Enterprise and IC Attribute and Authorization services. Mission Management support will be provided to aid development teams in understanding how to integrate and resolve issues with REST Services and support end users to resolve issues where their accesses are being granted or denied incorrectly. The candidate will use JIRA for ticket management and will provide support in a variety of methods not limited to e-mail, chat, and phone. Ideal candidate is someone who is an analytical thinker that enjoys solving puzzles/problems.
Requirements
- TS/SCI Clearance with polygraph
- Extensive experience with customer ICAM solutions.
- Extensive experience resolving issues with customer ICAM solutions.
- Experience with or knowledge of Online and telephone customer support
- Experience with or knowledge of LDAP directories
- Experience with or knowledge of SQL and basic database querying abilities
- Experience with or knowledge of RESTful services
- Experience with or knowledge of Public Key Infrastructure (PKI )
- Experience with or knowledge of Ticket tracking systems (e.g. JIRA, Redmine)
- Able to work independently
Responsibilities
- Lead a small team that supports customers who are integrating with Enterprise and IC Attribute and Authorization services.
- Aid development teams in understanding how to integrate and resolve issues with REST Services.
- Support end users to resolve issues where their accesses are being granted or denied incorrectly.
- Use JIRA for ticket management.
- Provide support in a variety of methods not limited to e-mail, chat, and phone.
- Analyze system applications and perform troubleshooting.
- Understand and communicate complex software systems.
- Modify confluence pages and write technical documentation to support customers.
- Assist with educating/training customers on software capabilities.
- Assist with understanding and defining customer needs.
Benefits
- Medical, dental and vision coverage
- Health Savings Accounts and Flexible Spending Accounts for healthcare and dependent care
- Flexible work schedule to include onsite, hybrid or remote, as dictated by position
- 401(k) and company-funded life insurance
- Generous Paid Time Off (PTO)
- Tuition and training assistance
- Financial rewards for employee referrals.
- Pet insurance
- Employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
