Technical Communications Manager

Marvin • Warroad, MN

13d

About The Position

The Technical Communication Manager leads the development and execution of technical content strategies that support product launches, customer education, and internal knowledge transfer. This role ensures that complex product and process information is translated into clear, accurate, and engaging documentation for diverse audiences including homeowners, installers, dealers, and internal teams. The manager will oversee a team of technical communicators, illustrators and writers, drive continuous improvement in communication tools and methods, and collaborate cross-functionally to align technical content with business goals. Highlights of your role Leadership & Strategy Develop and implement a comprehensive technical communication strategy aligned with product development and business objectives. Lead and mentor a team of technical communicators, fostering a culture of innovation, collaboration, and continuous learning. Manage departmental budgets, resource planning, and capacity analysis to ensure timely delivery of content. Content Development & Management Oversee the creation, review, and maintenance of technical documentation including installation guides, product manuals, troubleshooting resources, and digital content. Ensure consistency, accuracy, and compliance with industry standards and regulatory requirements. Champion the use of structured authoring tools and content management systems to streamline documentation workflows. Cross-Functional Collaboration Partner with Engineering, Project Management, Product Management, Marketing, Customer Support, and Compliance to gather technical information and align messaging. Facilitate knowledge transfer during new product introductions and process changes. Advocate for user-centered design in documentation, ensuring content meets the needs of varied audiences. Innovation & Best Practices Monitor emerging technologies and trends in technical communication and recommend tools and practices to enhance efficiency and engagement. Promote the use of visual communication, interactive media, and data-driven content strategies. Establish and maintain documentation standards, style guides, and quality assurance protocols. Develop strategy and tactics for utilizing AI assisted methods for enhancing writing and illustrating.

Requirements

• Bachelor’s degree in Technical Communication, Engineering, English, or a related field preferred.
• 5+ years of experience in technical writing, illustration, or communications, preferably in a manufacturing or product development environment.
• Proficiency in authoring and illustration tools such as Adobe FrameMaker, Adobe InDesign, Adobe Creative Suite, Inventor, 3DS Max, or similar.
• Proficiency in MS Office Suite.
• Strong understanding of construction methods, product installation, and fenestration.
• Exceptional leadership, project management, and interpersonal communication skills.
• Ability to translate complex technical concepts into accessible, user-friendly content.
• Ability to lead people.

Responsibilities

• Develop and implement a comprehensive technical communication strategy aligned with product development and business objectives.
• Lead and mentor a team of technical communicators, fostering a culture of innovation, collaboration, and continuous learning.
• Manage departmental budgets, resource planning, and capacity analysis to ensure timely delivery of content.
• Oversee the creation, review, and maintenance of technical documentation including installation guides, product manuals, troubleshooting resources, and digital content.
• Ensure consistency, accuracy, and compliance with industry standards and regulatory requirements.
• Champion the use of structured authoring tools and content management systems to streamline documentation workflows.
• Partner with Engineering, Project Management, Product Management, Marketing, Customer Support, and Compliance to gather technical information and align messaging.
• Facilitate knowledge transfer during new product introductions and process changes.
• Advocate for user-centered design in documentation, ensuring content meets the needs of varied audiences.
• Monitor emerging technologies and trends in technical communication and recommend tools and practices to enhance efficiency and engagement.
• Promote the use of visual communication, interactive media, and data-driven content strategies.
• Establish and maintain documentation standards, style guides, and quality assurance protocols.
• Develop strategy and tactics for utilizing AI assisted methods for enhancing writing and illustrating.

Benefits

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships
• health insurance
• paid holidays
• paid parental leave
• a 401(k) retirement savings match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees