Technical Communications Manager

Expedia • Chicago, IL

12d • $104,000 - $145,500

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Introduction to the Team: Travel Partnerships and Advertising helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions. Make An Impact! We are seeking a Communications Program Manager to join Expedia’s Operational Readiness Communications Team. This role is ideal for someone who thrives at the intersection of technology and communications, and is passionate about driving operational excellence through automation, data, and innovation. As a TPM, you’ll be responsible for enabling scalable, repeatable, and data-driven communications campaigns that support our Partners. You’ll build and execute queries, design automations, identify AI opportunities, and collaborate across teams to elevate the quality and efficiency of our communications. This is a unique opportunity to apply your technical expertise in a fast-paced, operationally focused environment where clarity, consistency, and innovation are key.

Requirements

• Technically fluent, with experience in data querying (e.g., SQL), automation tools, and communications platforms.
• Comfortable working in a fast-paced, globally distributed organization.
• Experienced in managing multiple technical projects with minimal oversight.
• A collaborative team player with strong interpersonal and stakeholder management skills.
• Able to work independently, adapt quickly to changing priorities, and deliver high-quality solutions under tight deadlines.
• Curious and proactive in identifying opportunities to apply AI and automation to business challenges.
• Bachelor’s degree in Computer Science , Information Systems, Communications, or a related field (or equivalent experience).
• 5+ years of experience in technical program management, data operations, or communications technology.
• Proficiency in SQL and experience with automation platforms (e.g., Zapier, Workato , Salesforce Marketing Cloud, etc.).
• Familiarity with AI tools and platforms used in communications or marketing.
• Strong analytical skills and experience with performance metrics and data-driven decision-making.

Responsibilities

• Build and execute data queries to support targeted communications campaigns across Partner and internal audiences.
• Design and implement automations for repeatable communications workflows, improving efficiency and reducing manual effort.
• Identify and evaluate AI opportunities to enhance communications delivery, personalization, and performance.
• Partner with cross-functional teams—including Product, Engineering, Legal, and Compliance—to ensure communications are technically sound, aligned with business goals, and scalable.
• Support the development of tools, dashboards, and systems that improve communications planning, execution, and measurement.
• Collaborate with Communications Specialists to ensure messaging is timely , accurate , and optimized for digital platforms.
• Monitor performance metrics and feedback to continuously improve automation and campaign effectiveness.

Benefits

• full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources
• medical/dental/vision, paid time off, and an Employee Assistance Program
• wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent ( IATAN ) membership

What This Job Offers

• Job Type: Full-time
• Career Level: Manager