Technical Communications & Creative Services Specialist

ePATHUSA Inc•Jackson, MS

11d

About The Position

The Technical Communications & Creative Services Specialist supports the agency’s Communications Department and MIS Division in connection with its comprehensive Child Welfare Information System (CCWIS), related applications, and associated functions. The role develops, maintains, and coordinates technical and project documentation for system implementation, operational support, federal funding approval, and ongoing compliance with guidance and regulations issued by the Administration for Children and Families (ACF) and the Children’s Bureau. The specialist translates complex systems, processes, and organizational priorities into clear documentation, visual communications, training materials, and other project deliverables. The role supports documentation governance and information management, works with the MIS Development Team on UX and UI design, and collaborates with agency staff and external stakeholders to deliver communications and project outcomes aligned with agency priorities, brand guidelines, project requirements, and federal regulations. The position supports the Project Management Office (PMO) and agency divisions on new and ongoing projects; coordinates communications, creative, and project workflows; develops digital and print materials; maintains websites, social media content, dashboards, and document repositories; and helps ensure digital materials meet accessibility standards, including WCAG. It also manages implementation, operational, end-user, and training documentation; coordinates federally required CCWIS documentation and funding materials; and supports federal reviews, audit inquiries, and system certification expectations. The role also initiates and manages a statewide document-scanning project with a vendor selected through a bidding process. This includes establishing and auditing document naming and numbering conventions for traceability, retrieval, workflow support, and audit requirements.

Requirements

Bachelor’s degree or higher in a related field, such as Information Services, English, or Communications.
Effective communication, organizational, and time-management skills; 7+ years stated.
Strong writing, editing, and visual communication skills, with an adaptive style for different platforms and audiences; 7+ years stated.
Proficiency in process optimization and internal documentation; 7+ years stated.
Ability to work independently and collaboratively within a team; 7+ years stated.
Professional experience in graphic design, digital media, or communications; 7+ years stated.
Experience with MS Office Suite, Adobe Creative Cloud, MS SharePoint, MS Teams, Adobe Workfront, Google Workspace, Smartsheet, Confluence, Lucidchart, and SAP Business Network; 7+ years stated.

Nice To Haves

Experience working with information systems, cloud technologies, data analysis, or technology implementation projects; 7+ years stated.
Knowledge of User Experience (UX) design; 7+ years stated.
Experience with accessibility standards (WCAG); 7+ years stated.
Experience with communications related to child welfare; 7+ years stated.

Responsibilities

Develop, maintain, and coordinate technical and project documentation for system implementation, operational support, federal funding approval, and regulatory compliance.
Translate complex systems, processes, and organizational priorities into clear documentation, visual communications, training materials, and project deliverables.
Work with the MIS Development Team on UX and UI design to help make applications intuitive, easy to navigate, and visually appealing.
Collaborate with Communications staff, project managers, business analysts, system architects, technical developers, QA teams, external vendors, and other stakeholders.
Assist the PMO and agency divisions with tasks and documentation for new and ongoing projects.
Partner with staff, editors, writers, IT, and external vendors to manage projects from concept through delivery.
Lead cross-functional meetings about projects, tasks, and process documentation.
Support internal and external agency communications, both written and verbal.
Assist in developing and executing strategic communications plans that integrate digital and offline tactics.
Coordinate timelines, resources, and workflows to support high-quality, timely deliverables.
Develop dashboards and monitoring tools that allow users to track project or task progress.
Concept, design, and produce print and digital materials, including infographics, presentations, whitepapers, and eBooks, in accordance with industry and agency brand standards.
Manage and create content for websites, social media platforms, and other digital assets.
Support campaigns aligned with organizational objectives; monitor trends, analyze performance, and track metrics.
Contribute creative ideas and approaches to enhance audience engagement and organizational visibility.
Ensure digital communications and design deliverables meet accessibility standards, including WCAG guidelines.
Develop and maintain implementation and operational documentation, including deployment guides, system configuration documentation, operational procedures, and other project documentation.
Maintain end-user documentation and training materials, including user guides, training manuals, job aids, online help, and knowledge base documentation.
Review agency applications and websites using user feedback and project metrics, and recommend improvements to content quality and user experience.
Create and maintain agency document repositories, such as SharePoint and Smartsheet, including setup, organization, version numbering, file indexing, and staff training or assistance.
Keep repositories and documentation current as processes, tasks, requirements, and system functionality evolve.
Initiate and manage a statewide document-scanning project covering paper records in county offices and the state office, working with a vendor selected through a bidding process.
Establish and periodically audit document naming and numbering conventions to support unique identification, traceability, retrieval, agency workflows, and audit requirements.
Maintain documentation standards, templates, version-control processes, and governance procedures to ensure consistency and traceability.
Coordinate, prepare, and maintain federally required CCWIS documentation in accordance with ACF and Children’s Bureau regulations and guidance.
Work with the PMO and Finance Division to prepare federal information and required templates, including Advanced Planning Documents (APDs) and updates, Operational APDs (OAPDs), supporting narratives, and related materials for federal approval and funding.
Support responses to federal review comments, documentation requests, and audit inquiries from ACF, the Children’s Bureau, or other oversight bodies.
Document system architecture, modular design, functionality, and technical implementation methods to demonstrate compliance with CCWIS regulations (45 CFR 1355 and 1356) and federal system certification expectations.