Technical Client Support Representative

AdvancedMD•Salt Lake City, UT

9d•Hybrid

About The Position

AdvancedMD is seeking a driven Technical Client Support Representative to join their growing Client Support team in South Jordan, UT. In this dynamic role, you'll serve as a critical bridge between technical expertise and client needs—troubleshooting software issues, resolving inquiries across phone, chat, and email, and helping clients get the most out of the AdvancedMD platform. You'll be part of a team that takes ownership of the client experience and holds itself to a high standard of responsiveness and professionalism—working together to keep healthcare practices running smoothly and efficiently. Through comprehensive training and continuous learning, you'll build deep fluency in the AdvancedMD SaaS suite, sharpen your technical troubleshooting skills, and develop the ability to communicate complex solutions clearly to a highly professional client base. This is an exciting opportunity to grow your career at a healthcare technology leader where your contributions directly impact client success. If you are a proactive, detail-oriented team player with a passion for technology and customer service who is eager to make a meaningful difference in healthcare, we want to hear from you.

Requirements

High school diploma or equivalent
Excellent communication and interpersonal skills with the ability to connect with our highly professional client base
Ability to learn medical and software terminology and effectively communicate with our clients(written and oral communication)
Positive attitude, strong problem-solving skills, and the ability to work well in a team environment

Nice To Haves

A college degree is a plus
Prior experience in a customer service, technical support, or related field preferred
Experience with Microsoft Product Suite
Previous experience in healthcare or medical office setting
Ability to type 50+ WPM
Tech-savvy: Comfortable using digital tools and willing to learn new systems

Responsibilities

Learn and master the AdvancedMD Software-As-A-Service (SAAS) Suite
Answer client software inquiries via phone, chat, and email
Identify potential software bugs and document the steps to reproduce them
Troubleshoot and research problems leveraging knowledge base and technical manuals
When necessary, collaborate with Subject Matter Experts to help determine best-possible outcomes
Maintain records daily for each customer interaction
Embody the culture of client success and owning the client experience
Own your contribution to the team