Technical Client Manager

Paymentus • Charlotte, NC

11d • Onsite

About The Position

The primary role of the Technical Client Manager is to provide advanced technical analysis and strategic support for merchant payment data. This position focuses on auditing merchant transaction data to ensure the lowest possible interchange rates by identifying the root causes of high processing costs. The specialist will develop technical solutions for interchange optimization, analyze processor files to identify "downgrades," and create data-driven tools to enhance cost management for large-scale clients.

Requirements

• Bachelor’s degree in CS, Finance, Economics, or a related quantitative field.
• 3+ years in electronic bill pay, credit card processing, merchant acquiring, or treasury.
• Deep knowledge of Interchange structures, NACHA, and Card Network regulations.
• 3+ years in a technical or analytical client-facing role, with experience presenting to management and clients.
• Advanced Excel Skills: Must be proficient with Pivot Tables and complex data modeling.
• Strong SQL database knowledge and understanding.
• Experience with BI tools such as Tableau or Power BI.
• Deep understanding of NACHA Operating Rules and Card Network Operating Regulations is highly desirable
• Strong ability to manipulate complex data, identify anomalies, and provide actionable recommendations.
• Polished communication skills (speaking and writing) with experience translating technical terms into strategic advice for Manager-level stakeholders and higher
• Thrives in fast-paced, high-growth environments.

Responsibilities

• Investigate payment processing data from multiple card brands and processors to identify savings opportunities and the root cause of excessive interchange fees.
• Assess complex merchant statements and technical payment issues to ensure transactions qualify for the lowest rates, specifically managing factors like Level II/III data usage.
• Design, write, and enhance proprietary tools and data libraries to automate cost-saving analyses.
• Develop and maintain dashboards (e.g., Tableau, Power BI) to track cost drivers, profitability, and downgrade trends.
• Handle technical inquiries from internal stakeholders and external clients regarding scheme fees, network rules, and optimization strategies.
• Track market trends, industry technology developments, and monitor compliance with Visa/Mastercard network rules and fee programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level