Technical Care Specialist II - Business

Cable ONE • Remote AZ, AZ

9d • Remote

About The Position

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. Join Sparklight's fastest growing team as a Business Care Specialist! As a Business Care Specialist, you will be the go-to contact for our business enterprise level customers. You will be answering questions regarding invoices, installations, and updating changes in our customers' accounts via phone, email and chat. We are open to hiring remote if we find the right talent in any of these states: AL, AK, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MN, MO, MS, NC, ND, NE, NM, OR, OK, PA, SC, TN, TX, UT.

Requirements

• High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience.
• Customer service-oriented with experience with providing customer service over the phone.
• Data entry experience.
• Experience in Microsoft Outlook, Word, and Excel.

Nice To Haves

• Knowledgeable in Salesforce.com and Single View is preferred.

Responsibilities

• Answering calls from Sparklight business customers and responding to inquiries in a professional manner.
• Providing accurate, prompt, and consistent support to business customer needs by following Standard Operating Procedures (SOP).
• Responding to and resolving business customer situations, including billing discrepancies, in a courteous, professional manner.
• Providing post-installation care, including entering changes of service into the Single View software platform.
• Responding to web chat inquiries from business customers on the Business Services Website in a courteous and professional manner.
• Navigating and notating back office processing tools for selected calls.
• Providing timely feedback to Sparklight leadership regarding service issues or customer concerns.
• Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed.

Benefits

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 on 1st year)
• Up to seventy-five dollars a month towards cable and internet services
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED