Technical Business Systems Analyst

Les Schwab Tire Centers•Bend, OR

1d•Hybrid

About The Position

This role is a unique blend of technical application support, systems analysis, and product leadership, focusing on the Retail Marketing lifecycle. The objective is to be the bridge between business units and engineering, maintaining stable core applications while driving the roadmap for future enhancements. As a strategic technology partner within IDS - Omnichannel Retail, the Technical BSA/Product Owner will act as the Tier 3 technical escalation point, performing root-cause analysis, system monitoring using SQL/logs, and maintaining technical documentation. This position synchronizes technical sprints with the retail marketing calendar, orchestrates "Feature Freezes" for major retail milestones, and translates promotional concepts into functional system requirements.

Requirements

Four-year college degree in a related field, such as Computer Science or Information Systems, or equivalent relevant experience.
Minimum of 3 years as a BSA or Technical Support Engineer.
Minimum of 2 years of experience managing or leading teams focused on Retail Marketing, e-Commerce, or customer-facing digital solutions.
Experience working in a product-oriented or agile IT environment is highly preferred.
Experience with e-Commerce platforms, content management systems, and web analytics tools preferred.
Strong understanding of product management principles and agile/waterfall methodologies.
Knowledge of architectural best practices for web and e-Commerce platforms.
Understanding of the cross-functional processes involved in delivering digital customer journeys.
Strong proficiency in SQL for data querying and analysis.
Experience with APIs (REST/SOAP) and integration platforms.
Familiarity with Agile tools like Jira, or Azure.
Exceptional ability to "translate" between deep technical engineering speak and high-level business requirements.
Product Acumen & Business Agility: Excellent ability to translate business needs into product features and prioritize for maximum value.
Demonstrated learning agility to absorb information and apply it to emerging technologies.
Communication: Excellent ability to communicate a product vision and roadmap clearly and professionally to both technical and non-technical audiences.
Ensuring that the quality and content of the message (both verbally and in writing) are relevant while demonstrating the ability to be an active-listener.
Initiative: Ability to organize, manage, and prioritize projects effectively and strategically.
Service Excellence: Behave in accordance with Les Schwab's core values: honesty, integrity, and respect.
A commitment to creating a culture where the business is treated as a true partner and customer.
Ability to create and promote a culture in which service excellence is expected for all levels of staff; encourage service excellence through collaboration and engagement; clearly communicate service expectation to staff and recognize when excellence is achieved.
Collaboration & Teamwork: A strong ability to establish cooperative working relationships, particularly with the internal platform teams who are critical partners for success.

Nice To Haves

Experience with e-Commerce platforms, content management systems, and web analytics tools

Responsibilities

Act as the Tier 3 technical escalation point for complex application issues.
Perform root-cause analysis (RCA) to identify systemic bugs versus user errors.
Use SQL, logs, and monitoring tools to proactively identify performance bottlenecks or data integrity issues.
Maintain comprehensive documentation for system architecture, data flows, and support playbooks.
Interface with third-party software providers to manage tickets.
Own, prioritize, and groom the product backlog.
Ensure that support-driven fixes are balanced with new feature development.
Collaborate with stakeholders to define the product vision and translate it into a 6-month rolling roadmap.
Partner with our BPS business stakeholders to follow the intake process for new business related objectives.
Write detailed user stories and define clear "Definition of Done" (DoD) and acceptance criteria for the engineering team.
Serve as a point of contact for business portfolio, providing regular updates on release cycles and project status.
Lead discovery sessions to understand business pain points and translate them into functional and technical specifications.
Lead User Acceptance Testing (UAT) sessions, ensuring that delivered features meet business requirements and don't introduce new regression issues into the environment.
Identify opportunities to automate manual support tasks or streamline workflows within the applications.
Think creatively, recognize new business trends within the areas of departmental scope and identify the most valuable opportunities, ideas, and improvements for the organization's Retail Marketing efforts.
Actively communicate business strategy, creating a shared understanding and shared vision throughout the organization regarding Retail Marketing initiatives.
Identify and create strategies/methods of implementation to make the vision a reality and drive strategic planning to completion for e-Commerce and customer-facing solutions.
Build and maintain strong relationships with business stakeholders in Marketing and Retail to ensure product backlogs are aligned with their needs and priorities.
Ability to remain calm and provide clear communication during high-stakes retail events when application downtime translates directly to lost revenue.