Technical Business Development , AWS End User Messaging

Amazon•Seattle, WA

43d

About The Position

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. The End User Messaging service powers the communication infrastructure for both AWS customers and Amazon digital properties, enabling SMS, MMS, WhatsApp, push notifications, and text-to-voice message delivery to end users. You will lead our messaging and communications partnership initiatives, building relationships with key telecommunications technology partners. This role combines strategic business development with technical expertise to drive revenue growth through innovative partner solutions. You'll manage the full partnership lifecycle - from identification through implementation and ongoing relationship management. Your telecommunications expertise will guide partnership evaluation from both technical and commercial perspectives, ensuring alignment with our strategic objectives and customer needs. As the primary technical liaison, you'll connect partners with internal teams, translating complex telecommunications capabilities into clear business value. Success requires staying ahead of industry developments, including RCS Business Messaging, VoIP technologies, and regulatory compliance standards. You'll also leverage AI technologies to optimize partnership processes and enhance our communications platform. The ideal candidate brings proven experience in telecommunications technology, partnership management, and complex technical integrations. Your expertise will directly influence our product strategy and drive innovation in our communications solutions.

Requirements

Minimum of 5+ years experience in the telecommunications sector, with demonstrated expertise in carrier contract negotiations and vendor management
2+ years experience in the A2P messaging space (carrier relations or business development)
Comprehensive knowledge of global messaging infrastructure including carrier technology (e.g., SMS, MMS, RCS) and OTT platforms such as WhatsApp, Apple Messages for Business, Line, Kakao Business, Viber.
Experience negotiating commercial terms and pricing within the telecommunications industry.
Proven international experience in at least one telecom market outside of the US/Canada, with understanding of regional market dynamics and regulatory frameworks
Strong understanding of software, APIs, cloud platforms, and emerging technologies with the ability to converse at a deep technical level

Nice To Haves

Experience as a leader of cross-discipline teams for major feature and service launches
Experience influencing at all levels of an organization
Excellent communication and negotiation skills to prioritize projects and get commitments from internal stakeholders, including TPMs, SDEs, SDMs, program managers, and leaders at multiple levels across operations, legal, and business areas.
Excellent writing and communication skills.
Exceptional analytical and project reporting skills.
Strong bias for action with an ability to operate in a fast-paced environment both for the short-term answer, and long-term/scalable solution.
Have experience shaping business strategy for technical products or services.
Possess deep industry expertise in enterprise software and services
Masters of Business Administration degree preferred.

Responsibilities

Lead messaging and communications partnership initiatives.
Build relationships with key telecommunications technology partners.
Manage the full partnership lifecycle - from identification through implementation and ongoing relationship management.
Guide partnership evaluation from both technical and commercial perspectives.
Connect partners with internal teams, translating complex telecommunications capabilities into clear business value.
Stay ahead of industry developments, including RCS Business Messaging, VoIP technologies, and regulatory compliance standards.
Leverage AI technologies to optimize partnership processes and enhance our communications platform.