End User Support

Wellbe Senior Medical•Atlanta, GA

1d•Hybrid

About The Position

The End User Support Technician provides technical support and assistance to end users experiencing issues with software, hardware, and other computer systems by diagnosing problems and resolving them through troubleshooting, diagnostic testing, and remote access.

Requirements

Proven experience as a Help Desk or Deskside Support Technician, with a strong emphasis on desktop engineering and endpoint support
Strong troubleshooting skills across hardware, software, and network-related issues, with the ability to work independently
Working knowledge of networking fundamentals, including Wi-Fi, fiber-based internet connectivity, and basic packet capture analysis
Tech-savvy with hands-on experience supporting office productivity tools and remote support solutions
Good understanding of computer systems, mobile devices, printers, and other technological products
Excellent written and verbal communication skills, including the ability to create clear technical documentation and high-level architectural diagrams when required
Troubleshooting skills for SaaS platforms (EHR, telehealth, scheduling tools, CRM, etc.)
Recent experience in a highly regulated environment, healthcare is preferred
Customer-focused mindset with the ability to remain calm and professional while working 1:1 with end users
Willingness to travel to locations across the United States as needed to support new office setups and equipment deployments
Administrative with Microsoft M365 (Teams, SharePoint, OneDrive, etc.)
Administrative experience in supporting UCaaS systems such as Microsoft Teams and Ring Central
Microsoft Windows 11 including management, upgrades, and deployments
Microsoft Cloud Platforms: Intune MDM, Azure Cloud, Entra ID, and Azure Virtual Desktops
Familiarity with endpoint management and monitoring tools (e.g., Tanium); experience with similar tools is a plus
Basic understanding of computer networking equipment such as firewalls, switches, and routers.
Support experience with iOS/iPadOS, Windows 10/11, and mobile clinical devices used by field-based staff.
BSc/BA in IT, Computer Science or relevant field or equivalent work experience.
Ability to lift up to 50lbs. Moving, lifting, or transferring equipment may involve lifting of up to 50lbs as well as assisting with weights of more than 100lbs.
Ability to stand for extended periods.
Fine motor skills
Visual acuity