End-User Computing Manager

VCU Health • Richmond, VA

5d

About The Position

The Manager of End-User Computing Services (EUC) is responsible for maintaining EUC systems which primarily affect end-users including but not limited to desktop imaging; patch management; Citrix, Systems Center Configuration Management (SCCM) and associated Virtual Desktop Imaging (VDI) published applications systems; desktop applications; video teleconferencing and associated platforms; Office365 collaboration including SharePoint tools and associated licensing. This job will maintain and improve the staffing, infrastructure, vendor relationship management for the organization. This job provides leadership and direction for the planning and management of all end-user technology platforms. This job also partners with various functional teams across the organization and IT departments to support the strategic vision and mission. Experience REQUIRED: Five (5) years experience in relevant IT field and three years of leadership experience. Experience PREFERRED: Ten (10) years’ experience in relevant IT field and five years of leadership experience. Education/training REQUIRED: Bachelor’s Degree in Computer Science, Information Systems, Business, or related field from an accredited program or an equivalent combination of education, training, and/or experience. Education/training PREFERRED: Master’s Degree in Computer Science, Information Systems, Business, or related field from an accredited program. Related certification preferred Independent action(s) required:Demonstrated capability for problem solving, decision-making, sound judgement and assertiveness.Adaptable, open to change and able to work in ambiguous situations and respond to new information or unexpected circumstances.Ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture.Works well under pressure and manage several responsibilities with ease and composure.Advanced interpersonal, written and oral communication skills.Solid leadership skills. Physical Requirements (includes use of assistance devices as appropriate):Physical: Lifting 20-50 lbs.Activities: Prolonged standing, Prolonged sitting Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinkingEmotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.

Requirements

• Five (5) years experience in relevant IT field
• Three years of leadership experience
• Bachelor’s Degree in Computer Science, Information Systems, Business, or related field from an accredited program or an equivalent combination of education, training, and/or experience.
• Demonstrated capability for problem solving, decision-making, sound judgement and assertiveness.
• Adaptable, open to change and able to work in ambiguous situations and respond to new information or unexpected circumstances.
• Ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture.
• Works well under pressure and manage several responsibilities with ease and composure.
• Advanced interpersonal, written and oral communication skills.
• Solid leadership skills.
• Physical: Lifting 20-50 lbs.
• Activities: Prolonged standing, Prolonged sitting
• Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
• Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change

Nice To Haves

• Ten (10) years’ experience in relevant IT field
• Five years of leadership experience.
• Master’s Degree in Computer Science, Information Systems, Business, or related field from an accredited program.
• Related certification preferred

Responsibilities

• Maintaining EUC systems which primarily affect end-users including but not limited to desktop imaging; patch management; Citrix, Systems Center Configuration Management (SCCM) and associated Virtual Desktop Imaging (VDI) published applications systems; desktop applications; video teleconferencing and associated platforms; Office365 collaboration including SharePoint tools and associated licensing.
• Maintain and improve the staffing, infrastructure, vendor relationship management for the organization.
• Provide leadership and direction for the planning and management of all end-user technology platforms.
• Partner with various functional teams across the organization and IT departments to support the strategic vision and mission.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees