Manager, End User Computing

Precision Medicine Group

About The Position

The Manager of End User Compute Services is a collaborative leader and go-getter responsible for the global strategy and optimization of the Microsoft 365 ecosystem (O365, Intune, Entra ID), Mac management (Jamf), and VDI environments. This role requires a high-energy individual who blends deep technical execution with people management to deliver a secure, automated, and seamless digital workplace. You will work hand-in-hand with SecOps, HR and BRM to drive zero-touch automation across the entire employee lifecycle.

Requirements

Bachelor’s degree in computer science, Information Systems, or related field.
10+ years of IT experience with at least 5 years managing M365, Intune, and identity platforms in an enterprise setting.
Proven track record leading teams, managing budgets, and implementing enterprise workplace solutions.
Microsoft Expert: Deep technical mastery of M365, Entra ID (hybrid identity, SSO & MFA), Intune, Defender Suite, and Autopilot.
Enterprise Management Tools: Proven experience with Microsoft Configuration Manager (MECM) and co-management strategies.
Apple Specialist: Proven experience managing macOS and iOS in an enterprise setting using Jamf Pro and Apple Business Manager.
VDI Mastery: Technical proficiency in Windows and VDI platforms to support diverse user needs.
Automation Mindset: Expert-level PowerShell scripting and experience with API-based integrations (Graph API) for HRIS/ITSM workflows.
Collaboration & Communication: Exceptional ability to partner across departments (Security, BRM, PMO, HR) and translate technical complexity into business value.
Regulatory Knowledge: Familiarity with maintaining compliance for SOC2, HIPAA, or ISO27001 standards
Experience implementing and governing enterprise collaboration tools (Teams, SharePoint, OneDrive).
Excellent analytical, financial, and decision-making skills—able to link technology investment to business outcomes.
Working knowledge of ITIL and Enterprise IT Operations concepts.
Highly organized, with a focus on accountability, service quality, and continuous learning.

Nice To Haves

Microsoft Certified: Enterprise Administrator Expert or Jamf Certified Admin (preferred).
Experience with ITSM frameworks (ITIL) and service delivery in regulated industries.

Responsibilities

Collaborative Leadership: Lead and mentor a global team of engineers to deliver high-performing identity and endpoint services.
M365 Mastery: Administer and optimize the Microsoft 365 tenant, including Exchange Online, SharePoint, OneDrive, Teams, and associated collaboration tools.
Security Partnership: Work closely with SecOps to implement Zero Trust principles, Conditional Access, and Defender integration.
Automation & Lifecycle: Design and deploy end-to-end employee lifecycle automations integrated with HRIS systems (Workday, etc) to ensure seamless onboarding/offboarding.
Unified Endpoint Management: Oversee operations for Intune and Microsoft Configuration Manager (MECM) while providing expert-level management of Apple Mac environments via Jamf.
VDI Management: Lead the strategy and delivery of virtual desktop solutions (Azure Virtual Desktop/Windows 365) to support a global, flexible workforce.
Governance: Drive license optimization, patch compliance, and consistent hardware/software configurations across Windows and macOS.
Operational Excellence: Define and track KPIs/SLAs while acting as a high-level technical escalation point for complex incidents and ensure root-cause resolution for recurring issues.
Develop technical documentation, SOPs, and training programs for IT staff and end-users.
Perform other duties as assigned by leadership.