End-User Computing Manager

VCU Health • Richmond, VA

1d

About The Position

The Manager of End-User Computing Services (EUC) is responsible for maintaining EUC systems which primarily affect end-users including but not limited to desktop imaging; patch management; Citrix, Systems Center Configuration Management (SCCM) and associated Virtual Desktop Imaging (VDI) published applications systems; desktop applications; video teleconferencing and associated platforms; Office365 collaboration including SharePoint tools and associated licensing. This job will maintain and improve the staffing, infrastructure, vendor relationship management for the organization. This job provides leadership and direction for the planning and management of all end-user technology platforms. This job also partners with various functional teams across the organization and IT departments to support the strategic vision and mission. Who We Are Inventing better care, day by day by discovery Sound outrageous? It absolutely is. Sound impossible? That’s never stopped us before. Sound like hard work, intense research, collaboration with experts around the world, sheer brainpower meets unrelenting willpower? That’s. Exactly. Right. We’ll do whatever it takes to offer the best in care and empower the best in quality of life. And it’s an approach that works — whether it’s a patient who undergoes a new, life-saving procedure or a clinical researcher who finds promise in a new cancer treatment, exciting new medicine is happening at VCU Health. We have it all: • One college and four health sciences schools • An academic medical center • A Level I trauma center • One of only two NCI-designated cancer centers in Virginia • The region’s only full-service children’s hospital • More than 800 physicians in 200 specialties • With a community health center, dedicated research teams, facilities and valued partners in every field Our medical teams are top notch. And we’re not too shy to boast of internationally known physicians, some recognized as the best in the country, top-ranked local specialists and all-around all-stars at every level. From our very first years to our most recent advancements, we are driven to learn more, dig deeper, teach passionately and never rest in order to be a true leader in discovering what’s possible in health and recovery. We are a comprehensive system of care and a pioneer of health. Read VCU Health Year In Review for more about our accomplishments.

Requirements

• Five (5) years experience in relevant IT field and three years of leadership experience.
• Demonstrated capability for problem solving, decision-making, sound judgement and assertiveness.
• Adaptable, open to change and able to work in ambiguous situations and respond to new information or unexpected circumstances.
• Ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture.
• Works well under pressure and manage several responsibilities with ease and composure.
• Advanced interpersonal, written and oral communication skills.
• Solid leadership skills.
• Bachelor’s Degree in Computer Science, Information Systems, Business, or related field from an accredited program or an equivalent combination of education, training, and/or experience.
• Physical: Lifting 20-50 lbs.
• Activities: Prolonged standing, Prolonged sitting
• Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
• Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change

Nice To Haves

• Ten (10) years’ experience in relevant IT field and five years of leadership experience.
• Master’s Degree in Computer Science, Information Systems, Business, or related field from an accredited program.
• Related certification preferred

Responsibilities

• Maintaining EUC systems which primarily affect end-users including but not limited to desktop imaging; patch management; Citrix, Systems Center Configuration Management (SCCM) and associated Virtual Desktop Imaging (VDI) published applications systems; desktop applications; video teleconferencing and associated platforms; Office365 collaboration including SharePoint tools and associated licensing.
• Maintaining and improving the staffing, infrastructure, vendor relationship management for the organization.
• Providing leadership and direction for the planning and management of all end-user technology platforms.
• Partnering with various functional teams across the organization and IT departments to support the strategic vision and mission.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees