Technical Business Analyst

Westcliff University•Irvine, CA

About The Position

At Westcliff, we are constantly striving to be the best while valuing each of our team members as human beings and succeeding together! Westcliff is a leader in innovative global education. We are respected for our transformative, technologically advanced programs and initiatives with a focus on excellence, social responsibility, and diversity. Our tagline – “Educate. Inspire, Empower.” – is a summary of our Mission Statement. As it suggests, the main focus of our University is to strive to enhance the opportunities of our students and employees to enjoy success through empowerment, as a result of their education and hard work. By joining the Westcliff team, you’ll be playing a significant role in our growth, having an opportunity to put your personal touch on Westcliff’s progress as we grow and succeed together! The Technical Business Analyst reports directly to a Technical Project Manager and provides day-to-day support for the planning, coordination, and execution of IT and technology-driven projects. This role focuses on assisting with project tracking, documentation, communication, and coordination across technical teams, vendors, and business stakeholders, while gaining hands-on experience in enterprise systems and project delivery. The position is suited for a professional with a strong business analysis foundation who is building deeper experience in technical project management within a higher education environment.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Business, Education Technology, or a related field (or equivalent experience)
3-5 years of experience in project coordination, IT support, business analysis, or a related role
At least 1 year experience in Project Management
Strong organizational, communication, and documentation skills
Good understanding of IT systems, software development lifecycles, or enterprise applications
API integration concepts (REST, JSON, authentication basics)
Ability to read and interpret API documentation
Data flow and system integration mapping
Integration requirements documentation
Ability to work effectively in a collaborative, service-oriented academic environment
Experience working in a higher education or public-sector environment
Familiarity with student information systems (SIS), learning management systems (LMS), CRM, platforms
Experience supporting third-party vendors or system implementations

Nice To Haves

Interest in pursuing project management certifications (CAPM, PMP, Agile, Scrum)

Responsibilities

Support the Technical Project Manager in executing IT and technology projects across academic and administrative departments
Assist with project planning, scheduling, and milestone tracking
Gather, document, and validate business and technical requirements from stakeholders
Facilitate requirements discussions and working sessions with academic and administrative teams
Translate business needs into clear, structured functional and technical requirements
Collaborate with technical teams and vendors to clarify requirements and support solution design
Maintain project documentation including project plans, status reports, meeting notes, and action items
Support requirements gathering, testing, and implementation activities for university systems
Assist with vendor coordination and deliverables tracking
Facilitate communication between technical teams and non-technical stakeholders, including academic and administrative staff
Support change management, training coordination, and post-implementation activities