Technical Assistant

HealthTech Partners Inc • Maplewood, NJ

8d • $0 - $25

About The Position

The Technical Assistant acts as a liaison between clients and providers during telemedicine visits for StationMD, a telehealth company serving individuals with intellectual and/or developmental disabilities. The role requires strong attention to detail, computer skills, and customer service. The position has a flexible, shift-based schedule based on the assistant’s availability, with some evening, weekend, and holiday availability required.

Requirements

• Strong interpersonal skills and good decision-making capabilities.
• Excellent written and verbal communication skills.
• Proficiency in Excel.
• Excellent computer skills, especially typing.
• Attention to detail and ability to multitask in high-pressure situations.
• Excellent customer service skills.
• Self-starter.
• Must have a strong and secure internet connection.

Nice To Haves

• Experience with web applications such as Zoom.
• Experience troubleshooting technical issues.
• Experience in a healthcare environment or working with individuals with intellectual and/or developmental disabilities.

Responsibilities

• Facilitate telemedicine visits between clients and providers.
• Share medical information about encounters with providers.
• Troubleshoot technical issues related to the telemedicine platform.
• Troubleshoot operational issues involved in entering clients into the database.
• Fax records to clients.
• Assist clients with issues that arise during visits.
• Copy and paste notes into clients’ electronic health records.
• Communicate effectively with clients.

What This Job Offers

• Education Level: No Education Listed