Technical Applications Scientist (TAS) - West

Becton Dickinson Medical Devices•Milpitas, CA

55d•Remote

About The Position

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description Location: Field-Based – West Region Reporting To: Field Application Specialist Manager, U.S. Region Position Summary Enable science. Drive adoption. Deliver customer outcomes. At Waters, Field Application Specialists are critical to ensuring customers realize the full value of their investment through expert scientific engagement, application guidance, and workflow optimization. Operating at the intersection of science and customer success, you guide users from onboarding through long-term adoption—translating complex technologies into meaningful scientific and operational outcomes. This role goes beyond troubleshooting. It requires the ability to understand customer workflows, deliver impactful training, and proactively drive utilization and adoption. You will partner closely with commercial, service, and marketing teams to strengthen customer outcomes, increase product adoption, and uncover opportunities for growth. This is a high-impact role where scientific expertise, customer engagement, and execution directly influence utilization, customer retention, and long-term value creation. Role Purpose As part of the Waters Biosciences division, ensure successful customer onboarding, product adoption, and sustained success by providing high-impact technical training, workflow optimization, and application expertise that enables customers to achieve their desired outcomes.

Requirements

Bachelor’s degree in life sciences or related field
Hands-on experience with flow cytometry applications and cell sorting
Strong troubleshooting capabilities across complex workflows
Ability to translate scientific concepts into practical application
Strong training, communication, and presentation skills
Valid driver’s license with at least 3 years of driving history
Ability and willingness to travel extensively (60–70%), including multi-day overnight travel

Nice To Haves

Advanced degree in life sciences or related field
Experience with spectral flow cytometry
Experience operating and troubleshooting cell sorters
Prior customer-facing application support or training experience
Familiarity with FlowJo, Infinicyt, OMIQ, or FCS Express
Experience in workflow optimization and method development
Experience working cross-functionally in commercial or field environments
Residence in Boston, MA, New York, NY, Philadelphia, PA, or Atlanta, GA

Responsibilities

Lead customer onboarding to ensure a seamless transition from purchase to implementation
Deliver high-quality, application-focused training tailored to customer workflows and expertise levels
Educate customers on best practices to maximize instrument and application performance
Support initial setup, validation, and readiness of customer workflows
Provide advanced application support and troubleshooting across instruments and workflows
Partner with customers to resolve complex technical challenges efficiently
Serve as a trusted scientific advisor for ongoing application needs
Escalate and coordinate resolution of complex issues with internal teams
Drive utilization through proactive engagement and scientific consultation
Advise customers on optimizing workflows and improving outcomes
Identify gaps and recommend best-practice solutions
Enable customers to achieve measurable success with technologies and reagents
Strengthen customer satisfaction and long-term retention through consistent engagement
Reinforce value realization and ensure achievement of intended outcomes
Build strong, trusted relationships with scientific stakeholders
Support broader customer success initiatives aligned to business objectives
Identify opportunities to expand application usage and workflow breadth
Surface unmet needs for additional products, reagents, or capabilities
Partner with Account Managers and Technical Sales Specialists to support growth opportunities
Contribute insights to territory and account development strategies
Partner closely with commercial, technical sales, service, and marketing teams
Support coordinated, account-based customer engagement strategies
Provide field insights to inform product development and training programs
Contribute to a collaborative, team-based customer success model