Technical and Product Enablement Specialist

GC AI • San Mateo, CA

16h • Remote

About The Position

GC AI is hiring a Technical and Product Enablement Specialist to own the
systems, tools, and reporting infrastructure that power our Customer Success and
Support teams. You'll build and maintain the operational backbone that lets CS
and Support leaders make data-driven decisions, track performance, and scale
efficiently. This is a hands-on IC role where you'll manage platforms and
processes.

Requirements

• 2+ years running customer success ops, revenue ops, or a similar systems-focused role at a SaaS company
• Hands-on experience with CS/Support platforms (Gainsight, Vitally, PostHog, Intercom, or similar): you've administered them, not just used them
• You're comfortable with data: SQL, Looker, Metabase, or similar BI tools. You build dashboards, not just read them.
• You've built workflow automations across SaaS tools (Zapier, Make, native platform automation, or scripting) and can think in systems, not one-off fixes
• You juggle multiple projects and systems without dropping things. Detail orientation isn't a buzzword for you; it's how you operate.
• You're an AI power user. You use LLMs, Cursor, Replit, or similar tools daily to build faster. You don't wait for engineering to build you an internal tool: you prototype it yourself and iterate. You treat AI as a multiplier, not a novelty.

Nice To Haves

• Experience at a high-growth startup (Series A through C)
• Familiarity with AI products or legal technology
• Experience building automated QBR or customer reporting workflows at scale

Responsibilities

• Own the Customer Success stack from tool selection to configuration to optimization. No committee approvals, no waiting on a platform team. You pick it, you build it, you run it.
• Build the data layer that drives customer decisions. Dashboards, health scores, performance metrics: CS and Support leaders will run their orgs off what you create.
• Define the KPIs that matter, not just report on them. You'll partner directly with Sales, Marketing, Support, and Solutions leadership to figure out what we should be measuring, then make it automated and reliable.
• Use AI as your default toolkit. You'll vibe-code internal tools, prototype automations with LLMs, and build AI-assisted workflows across the CS stack. We're an AI company: you'll have the tools, the budget, and the encouragement to push what's possible.
• Ship fast in a company that's growing fast. We went from $1M to $10M+ ARR in under a year, serving 1,400+ legal teams, including Fortune 500 companies. The systems you build will need to keep pace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed