Technical Analyst

Saint Barnabas Medical Center • New York, NY

13d

About The Position

This role focuses on providing end-user support for hardware, software, and connectivity issues. Responsibilities include onboarding and offboarding employees, managing licenses and user accounts, creating self-service documentation, and maintaining hardware and network infrastructure. The position also involves security and compliance tasks, as well as supporting various IT projects.

Requirements

• Degree in IT, Computer Science, or equivalent.
• 2 or more years of experience in a similar role.
• Expert-level knowledge of Windows 10/11, macOS, iOS, iPadOS, and more.
• Experience administering Microsoft 365 (Azure AD/Entra ID).
• Understanding of TCP/IP, DNS, DHCP, and VLANs.
• Familiarity with Intune and Meraki MDM solutions, and Zendesk ticketing system.
• Ability to open/rebuild hardware for RAM/SSD upgrades or troubleshoot a non-functioning workstation.

Nice To Haves

• CompTIA A+, Network+, MS certifications are a plus.

Responsibilities

• Provide rapid-response support via tickets, phone, and in-person for hardware, software, and connectivity issues.
• Provision hardware, manage SaaS licenses (O365), and perform AD maintenance for onboarding/offboarding.
• Create and maintain "How-To" guides for employees to encourage self-service resolution.
• Troubleshoot and repair end-user hardware, printers, VoIP phones, and conference room AV gear.
• Assist in monitoring local networks (LAN/WAN) and wireless access points.
• Run security patches, manage antivirus software, and ensure all endpoints meet company compliance standards.
• Work alongside Technicians on assigned projects, cloud transitions, and office hardware refreshes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level