Technical Analyst - Year Up

Bank of America•Plano, TX

18h•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for performing commoditized activities which may include monitoring, managing events, servicing requests, and engineering. Key responsibilities may include assisting with network, systems, applications, access requests, and production support or security engineering.

Requirements

Must be a current Year Up intern at Bank of America

Nice To Haves

Adaptability
Analytical Thinking
Collaboration
Production Support
Result Orientation
Automation
Influence
Innovative Thinking
Solution Delivery Process
Solution Design
Business Acumen
DevOps Practices
Project Management
Risk Management
Stakeholder Management

Responsibilities

Monitors all installed systems and infrastructure to ensure the highest levels of availability within a technical domain
Manages and prioritizes assigned tasks, executes procedures reliably, responds with urgency, and escalates issues appropriately to senior team members
Opens triage bridge lines and updates bridge boards, engaging teams as required
Maintains solutions that align to security, redundancy, and archiving of blueprints and strategies
Owns event management and fulfilment items such as password resets and reporting requests
Supports client onboarding by familiarizing new clients with technology products and services as quickly and easily as possible
Writes and maintains documentation such as scripts and instructions and supports change activities