Technical Analyst - Sales and Service Platform

ADT • Irving, TX

14d

About The Position

We are looking for a highly analytical and collaborative Technical Analyst II who operates as a functional Subject Matter Expert (SME) within our digital ecosystem. Working within a pod model where Product Owners (POs) own high-level requirements and Lead Engineers own the detailed technical solution design, your role is to translate product logic into system configurations and precise platform functional mappings. You are responsible for understanding the functional operational flows within our Salesforce, CPQ, and integration environments. You will execute basic platform configuration, perform system troubleshooting, run API tests, and collaborate with Lead Engineers on detailed solutions. To maximize output, you will actively adopt modern AI productivity tools, like Cursor, to accelerate your data mapping, configuration analysis, and technical workflows.

Requirements

• 2+ years of professional experience working as a Technical Analyst, System Analyst, or Functional Analyst within an enterprise agile pod framework.
• Strong hands-on experience with Salesforce CRM administration (configuring standard/custom objects, validation rules, page layouts, or flows).
• Ability to execute and evaluate web services using Postman or similar API verification tools.
• Functional comprehension of how data flows through integration layers and MuleSoft APIs.
• Strong business communicator with a proven ability to collaborate seamlessly with Product Owners, Lead Engineers, and developers.
• Proven ability to manage multiple analysis and testing tasks concurrently within a fast-paced pod structure.
• Deep sense of accountability for functional outcomes, ensuring what is built behaves exactly as the business intended.
• Hands-on experience or strong interest in Cursor and other AI-assisted tools to optimize Generating functional specifications and user stories from PM/PO blueprints, Designing functional test matrices and mapping system dependencies.

Nice To Haves

• Experience tracking agile development sprints, releases, or technical tasks within Copado, Jira, or similar platforms.
• Practical understanding of CPQ configurations, quoting lifecycles, or underlying product catalogs.
• Experience analyzing or troubleshooting Salesforce CPQ, or Billing system behaviors.

Responsibilities

• Ingest business requirements and feature maps led by the PO/PM and deeply enhance them with system-level technical analysis, field specifications and backend acceptance criteria required for engineering execution.
• Serve as the functional expert for Salesforce CRM (Sales, Service) and CPQ. Work within the detailed solutions designed by your Lead Engineer to execute basic administrative configurations (e.g., validation rules, custom fields, page layouts, basic flow updates).
• Document functional data relationships and data mapping patterns between applications based on defined product goals and architectural guardrails.
• Actively utilize AI tools, like Cursor, to increase productivity, data mapping, analyze complex logic, and draft technical documentation.
• Leverage AI to quickly generate system test payloads, structure technical mapping matrices, and automate repetitive analysis tasks.
• Actively run and configure API requests using Postman to validate endpoints, analyze payloads, and verify data integrations flowing through MuleSoft APIs.
• Perform front-line functional troubleshooting to isolate bugs, identifying whether an issue is a data misalignment, setup error, or code defect before passing detailed technical notes to development engineers.
• Ensure developers have absolute functional and system clarity on the product intent as scoped by the PO/PM and Tech Lead.
• Champion pod quality by functionally testing and validating that developed technical features meet the acceptance criteria before deployment.

Benefits

• Opportunity to help cultivate a modern, AI-enabled engineering and analysis culture.
• Work across a deeply integrated, cutting-edge enterprise stack.
• High-visibility role where your system clarity directly impacts customer experience and revenue.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed