Technical Analyst- Licensing Advisor

Accurate Network Services•Edmonton, AB

6d•CA$60,000 - CA$65,000•Hybrid

About The Position

Accurate is seeking a Licensing Advisor to join their Client Services team. This is a full-time, permanent position based in Edmonton. The ideal candidate will have a strong attention to detail, an interest in software licensing and cloud platforms, and the ability to simplify complex licensing questions. This role involves working with Account Managers, the Procurement Advisor, and Centralized Services to ensure clients' licensing environments are accurate, optimized, and proactive. Responsibilities include monthly audits, license changes, proactive renewals, and vendor management, acting as the primary expert for the team and clients.

Requirements

1+ years of experience in a Managed Service Provider environment, ideally in a licensing, procurement, or technical advisory role.
Solid understanding of Microsoft 365 licensing.
Genuine interest in staying current with vendor programs and cloud platforms.
Highly detail-oriented; errors in licensing records or billing stand out.
Excellent communicator who can break down licensing complexity for clients, vendors, and internal teams at any level.
Organized and proactive; able to manage multiple open requests and audit cycles simultaneously.

Nice To Haves

Previous experience with Sherweb, other CSP portals, or the full Microsoft 365 licensing portfolio.
Experience and comfortability with AI tools (Claude, Copilot, and Gemini).

Responsibilities

Own and execute recurring client licensing audits including monthly billable user reviews, M365 tenant audits, and invoice validation to ensure billing accuracy.
Identify discrepancies before invoicing and communicate findings clearly to clients and internal stakeholders.
Manage Accurate’s CSP portfolio including Azure, Microsoft 365, and legacy subscriptions; process orders, track usage, and reconcile records month over month.
Keep CSP records accurate, current, and reconciled.
Process all licensing add, remove, and change requests including user onboarding and offboarding, license reallocation, and shared mailbox conversions accurately and within agreed timelines.
Ensure all changes are documented and reflected in billing with zero licensing gaps.
Manage the full renewal lifecycle for software and hardware licenses including Adobe, Foxit, Bluebeam, Fortinet, and Meraki; proactively reach out to clients ahead of renewal windows with no lapses in coverage.
Build and maintain strong vendor relationships to ensure Accurate benefits from the best available pricing, programs, and certifications.
Actively identify opportunities for licensing upgrades, rightsizing, and cost optimization across client environments before clients need to ask.
Partner with Account Managers and Centralized Services to present and implement recommendations with clear ROI.
Maintain deep product expertise across licensing programs, platforms, and vendor offerings; keep pricing current and stay ahead of vendor changes.
Share licensing knowledge across teams and provide valuable input during complex client or internal licensing discussions.
Follow and continuously improve licensing processes to ensure consistency, compliance, and scalability.
Maintain clear records of licensing requests, audit histories, and approvals so team members can reference status easily at any time.