Technical Analyst II
About The Position
This role is for an individual who is driven by innovation and excellence, with a knack for continual improvement and delivering well-managed systems. The ideal candidate enjoys bringing out the best in teammates and understands the importance of stability, integrity, efficiency, and security in all projects. The position allows for interaction with people daily while also being comfortable working independently. The candidate should be a confident decision-maker with sound judgment, integrity, and ethics. A problem-solver with an inquisitive, analytical mind who enjoys finding new ways to tackle challenges and delve into details to find perfect solutions while reducing risk is desired. A professional demeanor that makes it easy for everyone in the organization to relate to, regardless of their technical experience, is also important. The role encourages being pushed to be the best one can be.
Requirements
- Minimum 3 years of Application Systems Analysis, Implementation, Support & Development experience.
- Minimum 3 years of Desktop computing experience.
- Good communication and presentation skills.
- Able to work in a team environment and collaborate to achieve success.
- Self-motivated, organized, flexible and resourceful person.
- Experience in completing tasks for workplace modernization, capitalizing on newer technological offerings.
Nice To Haves
- Related post-secondary degree or diploma (Information Technology or Computer Science degree) is an asset or more than one year of Infrastructure experience.
- Amazon (Cloud Practitioner, Solutions Architect), Agile (lean, SCRUM, KANBAN) certification would be considered an asset.
- Helpdesk experience will be an asset.
- Knowledge any of object-oriented programming languages will be an asset.
- Experience with the following area of system specialties will be an asset: ServiceNow, OpsGenie, Guidewire
Responsibilities
- Report to the Team Lead, Insurance IT Operations.
- Actively participate in team standup meetings.
- Work within agreed timelines that have been established for tasks and deliverables.
- Demonstrate technical mastery and thought leadership within your domain.
- Champion change within the team to support our culture of continual improvement.
- Inspire proactive systems management and operational excellence throughout AMA’s technical stack.
- Oversee the installation, maintenance, and support of data center hardware and software.
- Monitor system performance, analyze system issues, and lead troubleshooting efforts to resolve problems.
- Support the documentation of your team’s environment considering all stages of operation, operating procedures, and disaster recovery.
- Design, build, test, and maintain enterprise technology automation and integration scripts that address complex process flows.
- Ensure that all system and application changes are developed, tested, and implemented in a well-controlled environment.
- Support the creation and maintenance of standards for design, technical architecture, capacity planning, and security processes.
- Actively participate in collaboration with other IT teams to understand and meet technical/functional system requirements.
- Evaluate, design, and implement new products, tools and technology that could address both known and unknown organizational need.
Benefits
- Competitive salary.
- Flexible benefits.
- Outstanding employer paid Retirement Savings Program.
- Great AMA discounts.
- Unlimited learning opportunities.
- Paid Vacation and other paid time off including a Volunteer Day and Me-Day.
- Free parking.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
