Technical Analyst II - Payments (Wires / Payment Hub FGPP)

BOK Financial•Tulsa, OK

79d•Onsite

About The Position

At BOK Financial, our Payments Technology team supports mission-critical wire and payment processing for Domestic and International Wires using the Fusion Global PAYplus (FGPP) Payment Hub. We are seeking a Technical Analyst II who enjoys working at the intersection of payments operations, technology, and production support. This role is heavily involved in payment rail implementations, complex issue resolution, vendor coordination, and ongoing production support, ensuring payment workflows are stable, compliant, and scalable. You will partner closely with IT engineers, operations teams, vendors, and business stakeholders to keep high-value, time-sensitive payments flowing correctly every day. The Technical Analyst II acts as a key liaison between Payments Operations and IT, with a focus on wire payment processing, payment hub configuration, system integrations, and production support. This role is accountable for analyzing complex payment issues, documenting requirements, supporting system testing, and coordinating with vendors and internal teams to deliver stable payment processing solutions aligned with BOKF’s payments modernization roadmap. Unlike general UI/UX-focused analyst roles, this position emphasizes payments data flows, ISO 20022 messages, wire processing lifecycles, and operational impact across multiple integrated systems.

Requirements

Practical understanding of banking payments and wire processing lifecycles (Domestic and/or International Wires preferred)
Experience supporting complex, integrated application environments with upstream and downstream dependencies
Working knowledge of SQL querying and relational databases
Working knowledge of Application data flows across multiple systems
Working knowledge of Tiered environments (Development, Test, UAT, Production, DR)
Working knowledge of System integration concepts and messaging frameworks
Strong analytical and troubleshooting skills with the ability to assess operational risk and customer impact
Ability to document requirements, test scenarios, and production support procedures clearly and concisely
Comfort working in Agile and/or hybrid delivery models
Strong written and verbal communication skills, especially during incidents or production events

Nice To Haves

Experience with payments platforms, wire systems, or payment hubs is strongly preferred

Responsibilities

Provide day-to-day application support for the Payment Hub (FGPP) and related wire systems supporting Domestic and International Wires, including incident, problem, and change activities
Analyze and troubleshoot payment processing issues involving wire creation, validation, screening, posting, returns, and downstream reporting across integrated platforms (e.g., FGPP, DBIQ, Total Messaging, Total Screening)
Partner with Payments Operations to understand real-world processing issues and translate them into clear, actionable technical requirements
Collaborate with vendors to research defects, submit cases, validate fixes, and support releases and hotfix testing
Support testing activities including test planning, scenario design, execution, and validation for enhancements, defect fixes, and regulatory changes
Participate in payments transformation initiatives, including wire rail enhancements, ISO 20022 changes, and new payment rail onboarding, supporting both project delivery and production readiness
Assist with JIRA backlog management, incident/problem tracking, and documentation to ensure transparency and auditability
Create and maintain process documentation and runbooks to support operations and ongoing support models
Communicate clearly with technical and non-technical partners during time-sensitive payment events