Technical Analyst I

Joliet Junior College • Joliet, IL

9d • Onsite

About The Position

The Technical Analyst I will provide friendly, knowledgeable customer service focused technical support for JJC faculty, staff and students. Technical Analyst I will answer helpdesk phones and participate in the installation, troubleshooting, and repair of computer equipment, displays, sound systems, and classroom technology. Technical Analyst I will assist with virtual meetings and hybrid classes. This role is designed to provide evening coverage and maintain continuity of operations during assigned evening hours.

Requirements

• Two (2) years of technical support experience (equivalent education and training to be considered)
• High school diploma or equivalent.
• Strong writing and organizational skills for data entry.
• Excellent communication and customer service skills.
• Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
• Demonstrated commitment to the college’s core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation, and quality.

Nice To Haves

• Associate degree in Computer Science or related field.
• A+ Certification.
• Macintosh experience.
• Current knowledge of AV best practices.
• English and Spanish verbal and written communication proficiency.
• Demonstrated multicultural competence.

Responsibilities

• Answer helpdesk phones and enter data into ticket system, spreadsheets, databases, etc.
• Assist users with software and hardware problem resolution, password resets, unlock accounts, and general computer help.
• Install and configure operating systems, drivers and applications onto computer equipment.
• Set-up, provide routine maintenance, troubleshoot, and repair of computer equipment, display equipment, AV and other peripherals.
• Support meetings and events. Co-organize and serve as technician for virtual meetings. Assist with setup and strike of AV equipment. Serve as operator/technician during events.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED