Technical Analyst I
Endava•Tennessee, TN
•Hybrid
About The Position
The Client Technologist provides tier 3 support for a large enterprise environment, encompassing a large remote user base, and has primary responsibility for client configuration, performance, testing, and security. Reviews and updates trouble tickets, which have been escalated to the Endpoint Management Group as well as Problem Management tasks. They create and disseminate technical knowledge via documentation to internal and external teammates.
Requirements
- 2 to 4 years of experience
- High School Diploma
- Bachelor’s Degree
Responsibilities
- Hardware/Software testing — 50%
- Develop and implement solutions to complex Village issues/challenges, including those requiring extensive research, analysis, critical thinking, and collaboration with teams both internal and external to IT — 20%
- Provide subject matter expertise for endpoint and mobile devices to teams both internal and external to IT — 15%
- Automate common procedures and maintain existing code encountered in system images or software installations — 5%
- Provide technical mentoring, coaching, and documentation (training, job aids, knowledge base articles) to peers and partner organizations — 5%
- Perform other duties as assigned — 5%
Benefits
- Competitive salary package
- share plan
- company performance bonuses
- value-based recognition awards
- referral bonus
- Career coaching
- global career opportunities
- non-linear career paths
- internal development programmes for management and technical leadership
- Complex projects
- rotations
- internal tech communities
- training
- certifications
- coaching
- online learning platforms subscriptions
- pass-it-on sessions
- workshops
- conferences
- Hybrid work and flexible working hours
- employee assistance programme
- Global internal wellbeing programme
- access to wellbeing apps
- Global internal tech communities
- hobby clubs and interest groups
- inclusion and diversity programmes
- events and celebrations
- Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options
- Flexible Spending Accounts (Medical, Transit, and Dependent Care)
- Employer Paid Life Insurance and AD&D Coverages
- Health Savings account paired with our low-cost High Deductible Medical Plan
- 401(k) Safe Harbor Retirement plan with employer match with immediately vest
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
