About The Position

Technical Services Analysts facilitate the migration of data from legacy systems into a client’s site during the implementation phase by working in close coordination with the client, implementation team, and database team. As a Technical Analyst, you will take responsibility for identifying business requirements related to data migration efforts, gathering information and resources related to the implementation, and testing/verifying the integrity of deployed data within the First Due system. Throughout the process, clear and concise documentation should allow all members of the team to track progress and estimated completion of each assigned task.

Requirements

  • Experience explaining technical processes in simple terms
  • Experience in writing SQL statements from scratch
  • Experience with authoring SQL queries that pull from multiple tables
  • Basic to intermediate understanding of structured data
  • Basic to intermediate understanding of relational data structures (databases)
  • Basic to intermediate proficiency with Microsoft Excel
  • Basic to intermediate understanding of delimited data files, structured data files, and file transport methods
  • Demonstrable organizational and time management skills
  • All applicants must be authorized to work for any US employer in the United States.
  • Hiring is contingent upon candidates successfully passing a criminal background check.

Nice To Haves

  • Some knowledge of the Fire/EMS industry
  • Basic to intermediate understanding of GIS components

Responsibilities

  • Coordinate with client and implementation team to identify data migration requirements
  • Analyze limitations/gaps between legacy client systems and First Due data fields
  • Import legacy data provided by clients from a variety of sources (SQL backup files, CSV spreadsheets, TXT files, XML files)
  • Restore SQL backup databases to pull legacy data from tables
  • Maintain communication with all stakeholders internal and external
  • Serve as a technical resource internally and with clients
  • Provide guidance to the database team

Benefits

  • medical
  • dental
  • vision coverage
  • FSA/HSA
  • 401(k)
  • flexible PTO
  • a fully remote workplace
  • a technology stipend
  • opportunities for advancement
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