Technical Alignment Manager

CompassMSP•Hartford, CT

18h•$75,000 - $85,000•Hybrid

About The Position

The Technical Alignment Manager will be responsible for providing proactive support to an assigned client base, for a variety of internal infrastructures-including workstations, servers, printers, networks, and vendor specific hardware and software. The successful candidate will be highly technical, a natural troubleshooter, customer focused, and have a proactive mindset. This position will work in our West Hartford, CT office and requires regular travel to client sites. You are a detail-oriented self-starter who takes ownership of your job responsibilities, meets deadlines, and can communicate effectively with teammates, clients, and vendors. You understand the balance between analysis and fixing, and how checklists and standards can produce predictable results. You are driven by proactively preventing problems and implementing best practices that will influence client business success. You work best in a bold, work-hard, play-hard, environment. You enjoy organization metrics, analytics, team camaraderie and multitasking, all while working in a fun environment. A successful Technical Alignment Manager will be able to: Leverage their level 3 technical skills and advanced understanding and working knowledge of Windows Server & Windows 10/11 operating systems including Active Directory, DNS, DHCP, File Services, & Group Policy, cloud computing concepts, and a firm grasp of basic security standards. Understand and have working knowledge of networking including Firewall Configuration, Layer 2 and Layer 3 Switching, NATs, vLANs, Routing, & VPNs. Understand and have working knowledge of Microsoft 365 including AD Sync, Exchange Online Configuration, Teams, & OneDrive. Analyze client systems and network infrastructure to proactively identify technology lifecycle anomalies, issues, faults, trends, and risks and implement action plans to resolve issues. Collaborate with the vCIO and Project Teams to educate and present to clients on best use and configuration of System & Network infrastructure-concepts, options, and solutions (IT roadmap).

Requirements

4+ years of recent, relevant hands-on experience
Required certifications: MS, MCSA
Excellent written and verbal communication
Passion for documentation
Desire to grow personally and professionally
Desire to work in a fast-paced and growing organization
Require a valid driver's license and personal vehicle

Nice To Haves

Preferred certifications: CCNA, VMware or Hyper-V
Preferred previous work experience: with a Managed Service Provider
Preferred systems experience: ConnectWise, Labtech Windows Server Operation Systems Exchange and Office 365 Active Directory and Group Policies Sharepoint Azure and AWS DNS, VPN, WAN and LAN connectivity Switches and Routers Firewalls and Security
Preferred experience with enterprise backup solutions and business continuity solutions

Responsibilities

Create and maintain technical documentation to include both system reviews, recommendations, and best practices.
Review and complete all proactive tickets according to SLA.
Communicate with clients for all scheduled proactive visits-goals, results, incident progress, and impending changes and/or agreed outages.
Participate in onboarding new clients, including performing network assessments and creating technical documentation.
Lift and move computer and network equipment.
Participate in a scheduled On-Call rotation as well as perform occasional after-hours duties as needed.