Technical Advisor
About The Position
The Technical Advisor is the main technical point of contact for the client and is responsible for implementing and/or coordinating environment creation and migration of data as required by the scope of the project. The Technical Advisor participates in all stages of the implementation lifecycle for implementing new clients and migrating existing clients into an AWS environment. (Discovery, Testing, Deployment, Post Go Live Support). Project responsibilities include: gathering of customer requirements, effective discovery to understand current state, future state system design and configuration of the system infrastructure, configuration of the technical components of the NextGen solution, knowledge transfer to the customer on system and user maintenance, troubleshooting issues throughout the implementation project cycle and post go-live support, and identifying risks and communicating issues through the Project Manager and internal leadership.
Requirements
- Bachelor’s degree.
- Or, any combination of education and experience which would provide the required qualifications for the position.
- 7+ years of experience healthcare IT in technical role – preferably with enterprise solutions.
- Experience with software in a SaaS / Cloud computing environment.
- Industry certification in networking, SQL, etc.
- Customer centric; excellent organization, communication, collaboration and listening skills, analytical, problem solver, technology and troubleshooting skills.
- Independently execute client projects.
- Read and understand a technical specification from a vendor.
- Analyze vendor feedback and determine root cause and next steps.
- Engage with multiple projects & customers at the same time and manage priorities.
- Lead and facilitate customer workshops and sessions.
- Willingness to travel to customer sites as needed.
Responsibilities
- Document and validate customer’s requirements and map to NextGen functionality.
- Create a system blueprint and dataflow diagram for each project.
- Conduct consulting sessions (on the phone and in-person) to ensure technical readiness of the solution for production.
- Attend internal project meetings and provide status on progress of activities and deliverables.
- Attend client project meetings and provide status on progress of activities and deliverables as well as consult clients on technical architecture requirements.
- Ensure infrastructure meets technical specifications and best practices.
- Be a “go-to” resource for specific functional areas for both internal and external users.
- Execute and modify SQL and Powershell scripting to meet customer needs.
- Document best practices, solutions and contribute to a solutions repository; contribute to internal knowledge share; review posted feedback on a continuous basis and respond to questions.
- Lead and participate in Continuing Education sessions.
- Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release.
- Complete basic and complex troubleshooting steps to resolve customer issues; engaging other teams.
- Perform other duties that support the overall objective of the position.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
