Technical Adoption Architect (Implementation Consultant)

Ironclad•San Francisco, CA

1d•$109,000 - $136,000•Hybrid

About The Position

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. We are currently only considering candidates based out of New York City, San Francisco, Chicago, and their surrounding areas. As this is a hybrid role, office attendance is required at least twice a week for collaboration and connection. There may be additional in-office days for team or company events.

Requirements

4+ years of professional services and/or consulting experience with software companies.
Passion for learning new technologies and driving outcomes through technical solutions.
You connect technical decisions to customer value, adoption outcomes, and long-term platform ownership.
Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively.
Ability to successfully navigate enterprise customers’ complex organizational structures. This involves deeply understanding the dynamics and priorities of customers’ Legal, Sales, Procurement, IT, and other stakeholder groups. You can identify decision-makers, executive sponsors, influencers, and blockers and build alignment across them.
Strong consultative discovery skills with the ability to uncover customer goals, identify critical buying criteria, and translate requirements into a clear solution approach and phased roadmap.
You can validate fit, surface non-obvious constraints, define success measures, and make prescriptive recommendations in ambiguous situations.
Comfort operating in ambiguity and making sound decisions about scope, priorities, and sequencing when the right services path is not fully predefined.
Strong AI consulting instincts and practical AI fluency. You understand what AI can and cannot do in practice, can explain AI concepts clearly to customer stakeholders, and can advise on how to apply AI responsibly within contracting workflows.
A transformation mindset. You are motivated by progressing a customer through adoption journey milestones and business outcomes.
Ownership mentality for customer success. You are comfortable charting a path forward, maintaining momentum, and helping customers translate technical design into practical adoption steps.
Strong written and verbal communication, with the ability to explain complex ideas clearly. You can deliver executive-ready recommendations, communicate tradeoffs, facilitate alignment, and reset expectations with credibility and empathy.
Ironclad’s Values: Drive, Intent, Integrity, and Empathy.

Nice To Haves

B2B SaaS and experience with integrations strongly preferred.
Legal or contracting background is a major plus.
Hands-on experience with CLM (contract lifecycle management) and legal operations business processes.
Comfort with diagnosing why an AI interaction went wrong and iterating on prompts to get better results, particularly in contracting scenarios.
Experience learning and adapting quickly to a growing organization.

Responsibilities

Partner with Account teams and Adoption Strategists to drive customer adoption from pre-sales requirements gathering and early proof-of-value motions through strategic roadmapping, phased implementation, and successful activation.
Design and build customers' contracting processes in Ironclad translating solution design into configured workflows, templates, and integrations that set them up to own and expand the platform over time.
Own high-value customer use cases end-to-end, determining the right technical solution approach and phased scope based on customer goals, critical requirements, and what matters most to both the buy decision and downstream adoption success.
Provide expert guidance on AI-driven contracting transformation, act as a strategic advisor, helping customers navigate safe and effective integration of AI throughout the entire contracting lifecycle.
Act as a trusted thought partner and advisor to customers - building relationships, navigating complex problem-solving, resetting expectations in challenging conversations, and identifying high-value opportunities to scale their use of Ironclad.
Lead executive-level demos, workshops, and enablement sessions, articulating clear value and recommendations with tradeoffs.
Serve as the voice of the customer inside Ironclad, feeding insights from customer engagements and direct product expertise regularly to our Product team.
Collaborate cross-functionally - with Account Team, Adoption Strategists, Enterprise Architects, Forward Deployed Engineering, Legal AI Specialists, Support, and Success - to guide customers across the full journey and support their success.

Benefits

100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off - take the time you need, when you need it
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
The opportunity to help build the company you want to work at