Technical Administrator

State Farm•Dunwoody, GA

3d•Hybrid

About The Position

The Digital Experience Mobile team at State Farm is seeking a Technical Administrator to help keep the award-winning State Farm mobile app reliable, performant, and ready for the millions of customers who depend on it every day. In this role, you’ll play a key part in production support and incident resolution—monitoring application health and investigating, analyzing, and resolving customer-reported issues using observability and logging tools such as Splunk and Dynatrace to identify root cause. You’ll triage incidents, partner with engineers and downstream service teams on fixes and mitigations and clearly communicate progress and resolution status to both customers and internal stakeholders. When network, API, or service issues arise, you’ll assess customer impact and help teams explore solutions that minimize disruption, including invoking and validating backend services using API tools. You’ll also support and maintain the infrastructure, networks, services, and testing environments our applications rely on, including proactive monitoring and coordination of recurring installations, conversions, and updates. You’ll automate tasks, tests, and test data generation through scripting and coding (such as JavaScript) to improve efficiency and stability. In addition, you’ll work with mobile testing platforms such as Perfecto to support and continuously improve mobile testing infrastructure and processes, helping ensure smooth releases across the full chain of environment, network, API, service, and infrastructure dependencies. Strong documentation (runbooks and known-issue records) and effective communication will be essential as you translate technical findings for both technical and non-technical audiences.

Requirements

Experience investigating and resolving technical issues using observability and logging tools (such as Splunk or Dynatrace) to identify root cause and articulate customer impact
Ability to troubleshoot network, API, and service issues, including invoking and validating backend services with API tools (such as Insomnia or Bruno)
Experience automating tasks and tests through coding or scripting (such as JavaScript), including test data generation and test environment maintenance
Familiarity with mobile testing platforms (such as Perfecto) and a passion for continuously improving testing infrastructure and processes
Understanding of the mobile app release process and the environment, network, API, service, and infrastructure dependencies that impact mobile applications
Strong collaboration and communication skills, with the ability to translate technical findings for both technical and non-technical audiences
Ability to work independently while contributing effectively within a collaborative team environment
Experience partnering across engineering, product, testing, and business teams to achieve shared goals
Strong documentation habits, including maintaining runbooks and known-issue records to support incident management
Curiosity, adaptability, and a passion for delivering exceptional customer experiences

Responsibilities

Monitor application health
Investigate, analyze, and resolve customer-reported issues using observability and logging tools such as Splunk and Dynatrace to identify root cause
Triage incidents
Partner with engineers and downstream service teams on fixes and mitigations
Clearly communicate progress and resolution status to both customers and internal stakeholders
Assess customer impact and help teams explore solutions that minimize disruption when network, API, or service issues arise
Invoke and validate backend services using API tools
Support and maintain the infrastructure, networks, services, and testing environments our applications rely on
Proactive monitoring and coordination of recurring installations, conversions, and updates
Automate tasks, tests, and test data generation through scripting and coding (such as JavaScript) to improve efficiency and stability
Work with mobile testing platforms such as Perfecto to support and continuously improve mobile testing infrastructure and processes
Ensure smooth releases across the full chain of environment, network, API, service, and infrastructure dependencies
Maintain strong documentation (runbooks and known-issue records)
Translate technical findings for both technical and non-technical audiences